General Manager

McWilliams Heating Cooling Plumbing • Burke, TX

5d

About The Position

McWilliams Heating, Cooling & Plumbing is hiring a General Manager to lead its Lufkin, Burke, Nacogdoches, and Livingston, Texas locations. The General Manager will own the full P&L, lead department managers, and set standards for HVAC service, HVAC installation, and plumbing operations across all four locations. The role combines the resources and support of Blue Cardinal Home Services Group with the opportunity to lead the business locally.

The General Manager will build strong teams, grow the business, and maintain a trusted service operation. Regular travel between the locations is required. The position reports results and plans to regional and executive leadership.

Requirements

• At least 5 years of leadership experience in residential home services, such as an HVAC and/or plumbing contractor.
• At least 3 years in a General Manager or senior operations role with full P&L ownership.
• Proven track record of growing revenue and profitability in a multi-million-dollar operation.
• Strong knowledge of residential HVAC and plumbing operations.
• Experience with field service software.
• Strong financial acumen, including budgeting, forecasting, and KPI management.
• Willingness to travel regularly between all four East Texas locations.
• Valid driver’s license and an insurable driving record.

Nice To Haves

• Multi-location leadership experience is strongly preferred.
• ServiceTitan experience is strongly preferred.

Responsibilities

• Own the full P&L across all four locations, including revenue, gross margin, labor, and operating expenses.
• Lead and develop department managers across HVAC service, HVAC installation, plumbing, and the office/CSR team.
• Drive growth through call volume, conversion, average ticket, and maintenance membership sales.
• Set, track, and hold teams accountable to KPIs, budgets, and forecasts.
• Build a culture of accountability, safety, and customer-first service.
• Partner with recruiting to attract, hire, and retain technicians and leaders.
• Ensure work follows code, licensing, and company standards.
• Travel regularly between Lufkin, Burke, Nacogdoches, and Livingston to support teams and maintain consistent operations.
• Report results and plans to regional and executive leadership.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) with company match
• Paid time off
• Paid holidays
• Competitive compensation with performance-based bonus opportunity

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed