General Manager(05052) - 2800 N Military Trl
About The Position
The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store cleanliness; marketing; and profitability. The manager is expected to set an example, follow all company policies and procedures, and ensure the crew does the same. The position includes general store-team-member duties such as operating equipment, stocking ingredients, preparing products, handling telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting also describes delivery tasks and requirements, including delivering products and promotional materials within a designated area, having a valid driver's license with a safe driving record, and access to an insured vehicle that can be used for delivery. The role requires customer and coworker communication, order entry by computer keyboard or touch screen, basic arithmetic and cash handling, and the ability to perform repetitive tasks, work independently or with others, work under stress, meet quality standards, and make judgments and decisions. Work involves standing and walking, occasional sitting for paperwork, lifting and carrying supplies and food products, pushing or pulling trays, climbing stairs or ladders, bending, crouching, and continuous reaching. The work environment may include extreme in-store temperatures, hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped cooler spaces, and varying or adverse weather during outside tasks and deliveries. Advancement opportunities described include moving from assistant manager to general manager, franchisee, or Manager Corporate Operations.
Requirements
- Ability to use judgment, perform basic arithmetic, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
- Ability to make correct monetary change.
- Verbal, writing, and telephone skills to take and process orders.
- Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers, both over the phone and in person.
- Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
- Ability to enter orders using a computer keyboard or touch screen.
- Navigational skills to read a map and locate addresses within the designated delivery area.
- Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
- Valid driver's license with a safe driving record meeting company standards.
- Access to an insured vehicle that can be used for delivery.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Ability to perform the described physical tasks, including standing, walking, lifting, carrying, pushing or pulling, climbing, bending, crouching, reaching, and driving.
Responsibilities
- Oversee everything that happens during the shift, including cost, inventory, and cash controls and customer relations.
- Set an example for the crew and follow company policies and procedures, ensuring the crew does the same.
- Handle staffing, paperwork, food management, and work scheduling.
- Maintain store image, cleanliness, and adherence to standards.
- Provide great customer service and support attendance and punctuality expectations.
- Contribute to marketing and store profitability.
- Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility.
- Deliver products by car to customers within the designated delivery area and deliver flyers and door hangers.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
