General Manager

Better Buzz Coffee Company•Culver City, CA

13d•$32 - $35•Onsite

About The Position

The General Manager is the most senior leader within a Better Buzz café and is accountable for delivering a consistent, brand-defining guest experience, building and developing a high-performing team, and operating a profitable, compliant business. The role spends most of its time leading the team and managing café operations, executing goals, solving problems, and serving as an example of excellence for guests, team members, and the wider Better Buzz community. The successful candidate will complete eight weeks of training, assist in the market, and wait to be awarded a store. The role may be at a new opening or may involve backfilling another location to support company growth. General Managers need open availability and are expected to work 45 hours per week. The position pays $32.00–$35.00 per hour based on a 45-hour work week, approximately $79,000–$86,000 annually based on hours worked, with the potential to earn a significant monthly bonus once awarded a location. Better Buzz Coffee is a growing coffee company founded in 2002, with locations across California, Nevada, and Arizona, and plans to open in Florida. The company roasts its own organic, fair trade, and rainforest-certified coffee weekly. Better Buzz describes its culture as people-first, upbeat, and focused on quality, connection, growth, and outstanding guest service.

Requirements

At least 3 years of general management experience in a similar high-velocity, high-volume coffee or fast-casual environment.
Manager Food Safety Certification.
Open availability, including days, nights, weekends, and holidays.
Ability to work 45 hours per week.

Nice To Haves

Associate degree.
Drive-thru experience.
Experience opening a new location.

Responsibilities

Build, lead, and develop Assistant General Managers, Lead Shift Supervisors, Shift Supervisors, Team Ambassadors, and Baristas who embody Better Buzz culture.
Model integrity, honesty, and knowledge while promoting the company’s culture, values, and mission.
Source, interview, hire, and onboard team members through the company applicant tracking system; identify and develop internal talent for promotion.
Address team concerns with urgency, fairness, clarity, strength, and compassion.
Champion a workplace free of harassment, discrimination, and retaliation, and ensure mandated training is completed.
Lead the team in delivering an exceptional guest experience.
Resolve guest concerns professionally and recover the experience with empathy and urgency.
Champion team training and readiness for brand initiatives, promotions, and seasonal campaigns.
Operate the café to meet or exceed financial targets, including sales, labor, food cost, and waste targets.
Build and post accurate, compliant team schedules in advance, managing labor to forecasts and team availability.
Manage performance metrics, identify gaps, develop plans to close them, and communicate plans to the team for execution.
Drive sales by consistently modeling hospitable service and upselling.
Promote adherence to speed-of-service, fulfillment, and drive-thru time standards.
Maintain strong guest feedback scores.
Ensure meal and rest breaks are taken and properly recorded in accordance with state law.
Lead inventory management, including pars, ordering, receiving, rotation, storage, and waste tracking.
Maintain cash-handling integrity and follow loss-prevention protocols.
Maintain food safety and sanitation standards in line with ANSI-certified manager certification and county health requirements.
Comply with applicable federal, state, and local employment laws, including wage-and-hour, scheduling, and leave requirements.
Complete and document required incident reporting, including workplace injuries, harassment complaints, and communicable disease notifications under AB 685.
Maintain a safe physical environment for guests and team members and promote psychological safety.
Partner with the District Manager on team coaching, business performance, and people strategy.
Communicate clearly and respectfully with The Hive (Better Buzz Support Center), vendors, and cross-functional partners.