The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store image and standards; customer service; attendance and punctuality; store cleanliness; marketing; and profitability. The manager must set an example, follow all company policies and procedures, and expect the same from the crew. The role also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The job may involve delivering products, flyers, and door hangers within a designated delivery area, and requires access to an insured vehicle and a valid driver's license with a safe driving record meeting company standards. Work involves standing and walking, handling supplies and products, and may include lifting deliveries weighing up to 50 pounds, carrying items, pushing or pulling trays on dollies, climbing stairs or ladders, and repeated reaching, bending, and crouching. Conditions include varying indoor temperatures, hot oven surfaces, food odors, cornmeal dust, cramped cooler areas, moving mechanical parts, sharp edges, and sometimes adverse weather. The position requires communicating with customers and coworkers, processing orders by phone and in person, using a computer or touch screen, performing basic arithmetic, making change, and making judgments under stress while meeting quality standards.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed