General Manager

TICE Chicken Holdings•Birmingham, AL

23h

About The Position

The Restaurant General Manager oversees the restaurant’s daily operations, ensuring exceptional customer service and high standards of food quality, cleanliness, safety, and efficiency. The role leads and develops employees and restaurant management staff, manages financial and operational performance, and contributes to the restaurant’s success. The General Manager also works with regional and corporate management and acts as a liaison between the field and home office.

Requirements

Previous experience in a restaurant management role, preferably in the fast-food industry.
Strong leadership skills and the ability to manage and motivate a team.
Excellent interpersonal and communication skills.
In-depth knowledge of food safety and sanitation regulations.
Proficiency in financial management and budgeting.
Ability to work in a fast-paced environment and make decisions under pressure.
Strong problem-solving and decision-making skills.
Flexibility to work varying shifts, including evenings, weekends, and holidays.
High school diploma or equivalent.

Nice To Haves

Additional education or certifications in hospitality or business management.

Responsibilities

Manage and supervise restaurant operations, including food preparation, cooking, serving, and customer service.
Ensure compliance with Popeyes operational standards, company policies and procedures, and applicable state, local, and federal regulations.
Train, develop, motivate, coach, and provide ongoing feedback to team members and restaurant management staff.
Develop managerial and leadership abilities among restaurant management staff, reinforce company values, and conduct regular management team meetings.
Monitor and control food and labor costs, review profit-and-loss statements, complete financial reports, and take corrective action as needed.
Conduct inventory checks, order supplies, and manage stock levels.
Oversee restaurant cleanliness and maintenance and ensure compliance with health and safety regulations.
Handle customer inquiries, concerns, and complaints professionally and promptly.
Implement marketing and promotional activities to drive sales and customer engagement.
Develop and implement strategies to improve operational efficiency and productivity.
Collaborate with regional and corporate management to achieve business objectives.
Conduct investigations as required and involve the Director of Operations and Human Resources as appropriate.
Work with restaurant management to identify potential issues and develop solutions.
Perform loss-prevention audits and ensure applicable laws are followed.
Act as a liaison between the field and the home office.