General Manager

Urban Air South San Antonio•San Antonio, TX

22d

About The Position

Urban Air South San Antonio is seeking a General Manager to provide overall leadership, vision, and direction for initiatives and operating standards while creating a positive atmosphere for guests and staff. The role motivates employees, promotes accountability, and drives results while maintaining the company’s fun culture. The General Manager oversees people, operations, and financial performance, and helps staff—many of whom may be entering the workforce for the first time—develop professionally and personally while delivering a fun and safe guest experience.

Requirements

Experience in hospitality is required, such as in theme parks, family entertainment centers, hotels, resorts, casinos, or restaurants.
At least 3 years of experience in facility operations and management.
Demonstrated ability to develop team members in areas of responsibility.
Demonstrated ability to achieve expected store financial results in areas of responsibility.
Ability to interact enthusiastically with others.
Strong character and sound judgment in decision-making.
Professional, energetic, self-motivated, able to motivate others, and positive.
Intermediate computer skills, including Microsoft Office (Excel, Word, and PowerPoint).
Consistently professional grooming and conduct.
Adaptability, flexibility, and enthusiasm for the business.
Strong communication skills, including clear and concise written and verbal communication.
Ability to establish working relationships with employees, management, and vendors.
Ability to maintain and project professionalism internally and externally.
Ability to establish and communicate a vision for the park.
Ability to adapt to business and team needs and changes.
Ability to hold oneself accountable to high personal standards of conduct and professionalism.
Appreciation of diversity, including differences in thought, ethnicity, and gender.

Nice To Haves

Innovative and strategic thinking.

Responsibilities

Hire, train, mentor, and develop staff, and implement and execute staff training programs.
Cultivate a team environment that provides exceptional customer service.
Help select and develop Area Leads and Certified Trainers for additional responsibility or internal advancement.
Motivate and influence managerial staff, leveraging individual strengths to maximize productivity.
Ensure employee recognition and incentive programs are carried out as documented.
Maintain a strong community presence through partnerships with community and business organizations.
Maintain a safe, clean, and secure environment for guests and staff.
Oversee all aspects of operations, including entertainment, food, beverage, attractions, and property, to support financial goals and company initiatives.
Improve operational execution through attention to detail and adherence to operating standards and philosophies.
Direct the management team and ensure staff consistently perform at a high level.
Promote positive employee relations by delegating managerial duties effectively, fostering staff morale, and upholding operating standards.
Assist owners in setting goals and hold managers accountable for establishing and meeting departmental goals.
Monitor online reviews and ensure guest experience standards are met or improved.
Execute company marketing strategies to capitalize on business opportunities and drive sales.
Maintain systems for fiscal responsibility and inventory control, including pars and proper ordering.
Ensure staffing levels and management coverage support the customer experience while staying within the labor budget.
Analyze financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.