General Manager (08990) - 111 E College Ave

Domino's Franchise•Boiling Springs, NC

22h

About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role also encompasses staffing, paperwork, food management, scheduling, store standards and cleanliness, marketing, attendance, customer service, and profitability. This position works in a fast-paced pizza store and may involve operating equipment, stocking and preparing food, processing telephone orders, taking inventory, completing paperwork, and cleaning the facility. On-the-job orientation and training are provided. The description also includes delivery-specific duties and requirements, including delivering products by car, but does not clarify whether those duties apply to this General Manager position. Work conditions may include changing or adverse weather outdoors; store temperatures ranging from 36 degrees in the cooler to 90 degrees or more in some work areas; food odors and cornmeal dust; cramped spaces; and hot surfaces, sharp edges, and moving mechanical parts. Physical tasks may include standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, and frequent reaching and hand use. The position requires communicating with customers and coworkers, including by telephone, and using a computer keyboard or touch screen. The posting emphasizes judgment, multitasking, math skills, and the ability to work under stress and meet quality standards.

Requirements

Ability to use judgment, perform math, and multitask.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to comprehend and give correct written instructions and communicate verbally with customers and coworkers to process orders in person and over the phone.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately; ability to enter orders using a computer keyboard or touch screen.
Ability to perform the physical tasks described, including standing, walking, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, climbing, bending, crouching, reaching, and frequent hand use.
If assigned delivery-specific duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle usable for delivery; navigational skills to read a map and locate addresses; and ability to navigate adverse terrain and carry products while walking or climbing.

Responsibilities

Oversee everything that happens during the shift, including cost controls, inventory control, cash control, and customer relations.
Set an example for the crew and follow all policies and procedures, expecting the same from team members.
Handle staffing and paperwork.
Manage food and work to a schedule.
Maintain store image, standards, and cleanliness.
Provide great customer service.
Maintain attendance and punctuality.
Support marketing and store profitability.
Operate equipment; stock ingredients; prepare products; receive and process telephone orders; take inventory; complete related paperwork; and clean equipment and the facility.
If assigned delivery-specific duties: deliver products by car to customers, deliver flyers and door hangers, and navigate delivery areas and customer locations.