General Manager Noah's Ark

Splish Splash Water Park•Wisconsin Dells, WI

1d•Hybrid

About The Position

The General Manager provides leadership, direction, and control for all aspects of the waterpark facility. This includes managing all activities, events and programs associated with the park in accordance with company policies, procedures, and ethical business practices. The ideal candidate will possess proven leadership, problem-solving skills and demonstrated ability to generate/monitor sales and revenue while controlling expenses. The ideal candidate shall also have experience managing a diverse team and providing excellent customer service to ensure safe and enjoyable host and guest experiences.

Requirements

Bachelor’s degree in business administration, Hospitality, or related discipline highly desired; equivalent education and work experience will also be considered
5-7 years of progressive managerial experience in an aquatics recreational facility, theme park or similar high volume seasonal entertainment venue with demonstrated ability to increase revenue, deliver results and ensure guest satisfaction.
Knowledge of flood remediation and clean up processes is desirable.
Previous water park experience is highly desired
Ability to read, write, and speak fluent English; Spanish or other bilingual language skills are a plus.
Ability to work flexible schedule, including evenings, weekends, and holidays, open to close
Ability to occasionally travel to local and domestic US park locations (up to 10% expected travel)
Must possess a valid driver’s license and a safe driving record
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess a safety-oriented mindset and be fully committed to enforcing all DOSH, Ellis, and all other regulations, policies, and procedures
Ability to inspire, motivate, and successfully lead a large number of team members
Must be able to speak with guests directly when other operations leadership is not available
Ability to manage high-pressure situations, meet the demands of constant deadlines, and coordinate multiple priorities in a dynamic environment.
Must possess strong written and verbal communication skills
Must possess strong decision-making skills and be able to think creatively while maintaining accordance with all safety, financial, and regulatory constraints
Ability to analyze financial information, costs, inventory, and sales to achieve maximum profit potential and address variances for a multi-million-dollar facility.
Must be proficient in Microsoft Outlook, Excel, Word, and Power Point.
Must exude professionalism, discretion, and confidentiality at all times
Ability to stand, walk, and remain on feet for majority of the workday
Ability to remain sedentary for extended periods of time, while using a computer
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Must be able to meet all program requirements and successfully pass the Ellis & Associates lifeguard training program
Ability to aid and physically move guests of varying heights and weights
Ability to carry, push, pull, lift, and hold objects weighing 30 pounds or more
Ability to climb or descend stairs for some rides and attractions

Nice To Haves

Knowledge of flood remediation and clean up processes is desirable.
Previous water park experience is highly desired
Spanish or other bilingual language skills are a plus.

Responsibilities

Provide expert leadership to all park departments, to maximize profitability, provide optimal park operation, and provide unwavering safety and regulatory compliance
Lead by example. This includes being a representation of Noah’s Ark core values and having a positive attitude.
Function as an approachable mentor and coach to all assigned team members
Manage and control all financial aspects of the property while maximizing revenue and cost savings opportunities; maintain constant vigilance over labor, attendance, materials, and departmental spending relative to budget.
Function as a strategic visionary to implement measures that will favorably impact process, people, and/or profit
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests.
Become knowledgeable of performing the essential duties of park operations positions and backfill these positions when needed
Participate in all aspects of supervision of assigned hosts, including hiring, orientation, training, performance coaching, and discipline
Ensure that all required meal and other breaks are provided in accordance with Wisconsin law
Assist with team scheduling and timekeeping activities
Communicate property information to the Regional President as required
Supports all requests and strategic initiatives proposed by executive management.
Lead and direct all waterpark operational functions including, but not limited to, food & beverage, retail, human resources, marketing, sales, safety/security, guest services, and maintenance while providing necessary guidance, support, and coaching to the team.
Supervise and develop an initiative-taking and effective team of managers, supervisors, and front-line hosts to ensure extraordinary guest satisfaction and delivery of revenue goals.
Maintain visible presence in the park through daily inspections and regular interaction with hosts and guests throughout the facility. Monitor and audit all aspects of the park to ensure consistent delivery of organizational quality standards for hosts and guests at all revenue centers within the location.
Oversee the management of all operational functions of revenue centers, including profitability, marketing, sales and COS, finance, growth, cleanliness, staffing, safety, proper food handling, risk management, and guest relations.
Maximize sales potential through effective sales and marketing techniques, including group sales programs and other opportunities to exceed revenue goals.
Develop, implement and achieve budgetary goals. Submit expense and capital budget recommendations while maintaining appropriate control of expenses, labor hours, operating costs, and inventory within budgeted guidelines.
Research and recommend new products and vendors to enhance guest satisfaction, sales, and cost control. Maintain positive vendor relations through professional courtesy and develop new vendor relationships to enhance operations.
In coordination with executive management, develop capital investment opportunities for incorporation into a 5-year strategic plan.
Ensure facilities are maintained in accordance with all company risk management and safety standards and regulations. Recommend facility and equipment improvements to achieve these standards.
Ensure compliance with company policies, business processes, and all applicable health, safety, and risk management practices as well as governing state, federal and local regulations. Recommend facility and equipment improvements to achieve and maintain or exceed these standards.
Adhere to all applicable state and federal regulations and labor laws. Ensure company policies are consistently applied in all aspects of operations, safety, and human resources.
Plan and conduct weekly meetings with staff to communicate necessary information, monitor operational conditions, and address issues. Conduct monthly all-park safety and informational meetings during the operating season.
Monitor industry standards, business trends and local community issues that impact the business.
All other duties as assigned by leadership or executive management