General Manager

Caliber Holdings•New Holland, PA

About The Position

Caliber Collision is hiring a Collision General Manager to oversee the overall operation of a service center. The role covers risk management, teammate development, client metrics, production, and administration. The General Manager recruits, recognizes, and retains talented teammates; monitors current financial performance metrics; and reviews previous-month financial metrics to identify opportunities and trends. The General Manager ensures center teammates repair vehicles thoroughly, safely, and profitably in accordance with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards. The role requires advanced knowledge of collision estimating and the repair process, prior experience with CCC1, and the ability to provide friendly customer service in a fast-paced environment. The position is advertised with an annual salary of $90,000 to $110,000, plus bonus. Caliber describes itself as operating more than 1,700 centers nationwide and having more than 30,000 teammates. It promotes career growth and provides training in leadership skills and new technologies. Caliber is an Equal Opportunity Employer and uses E-Verify to confirm new hires’ identity and employment eligibility. Applicants must be eligible to work in the U.S. without restrictions.

Requirements

At least 3 years of collision management experience.
Valid driver’s license and eligibility for coverage under the company insurance policy.
Must be 21 years of age or older.
Advanced understanding of collision estimating.
Prior experience with CCC1.
Advanced understanding and knowledge of the repair process and procedures.
Ability to understand written and verbal instructions.
Ability to prioritize competing tasks and adapt to a fast-paced environment.
Ability to provide personable, friendly customer service to internal and external customers.
Ability to perform consistent physical activity, including reaching below and above shoulder level, kneeling, bending, squatting, and lifting objects over 50 pounds.
Must be eligible to work in the U.S. without restrictions.

Responsibilities

Oversee the overall operation of the service center, including risk management, teammate development, client metrics, production, and administration.
Recruit, recognize, and retain talented teammates.
Monitor current financial performance metrics and review previous-month financial metrics to identify opportunities and trends.
Ensure vehicles are repaired thoroughly, safely, and profitably in line with Caliber’s Standard Operating Procedures, insurance partner requirements, and industry guidelines and standards.