General Manager(01582) - 8346 WATSON RD

Domino's Franchise•St Louis, MO

6d•Onsite

About The Position

The General Manager leads operations at the St. Louis location on Watson Road, overseeing daily store operations and building a positive, high-performing team. The role is responsible for operational excellence, profitability, quality, customer service, staffing, and compliance in a fast-paced, customer-focused food service environment. The General Manager manages financial and inventory controls, hires and develops staff, maintains food and service quality, oversees scheduling and labor costs, and uses sales data and customer feedback to identify improvements. The position also includes local marketing, customer issue resolution, store cleanliness and equipment upkeep, administrative reporting, and communication with upper management about performance and strategic recommendations.

Requirements

Minimum 2–3 years of management or supervisory experience in a food service or restaurant environment.
Proven experience leading and developing team members.
Experience with inventory control, cost management, and financial analysis.
Demonstrated success driving sales, profitability, and operational efficiency.
Customer service background focused on building positive relationships.
Strong leadership and team management abilities.
Strong mathematical skills, including budgeting, cost analysis, and accurate financial calculations.
Proficiency with point-of-sale (POS) systems and computer applications.
Advanced verbal and written communication skills.
Ability to multitask and prioritize in a fast-paced environment.
Strong organizational and time-management skills with attention to detail.
Cash-handling expertise and accuracy in monetary transactions.
Problem-solving and analytical capabilities.
Customer-service orientation and conflict-resolution and interpersonal skills.
High school diploma or equivalent.
Valid driver’s license and reliable transportation.
Reliable attendance and commitment to punctuality.
Ability to work flexible hours, including evenings, weekends, and holidays as needed.
Willingness to work in varying temperature conditions and fast-paced environments.

Nice To Haves

Food safety certifications and knowledge of regulatory compliance.
Knowledge of marketing strategies and promotional execution.
Familiarity with scheduling software and labor-management systems.
Experience training and onboarding new employees.
Strategic planning and business development experience.
Associate’s degree or higher in Business Administration, Management, or a related field.

Responsibilities

Direct and oversee store operations during assigned shifts, ensuring compliance with company policies, procedures, and quality standards.
Manage cost controls, inventory, cash handling, and financial reporting to support profitability and efficiency.
Lead, mentor, motivate, and provide feedback and recognition to team members.
Recruit, hire, train, and develop staff while fostering a collaborative and inclusive workplace.
Maintain quality standards for food preparation, product delivery, and customer service.
Implement and monitor staff scheduling to maintain adequate coverage and manage labor costs.
Analyze sales data, customer feedback, and operational metrics to identify opportunities for improvement and growth.
Ensure store cleanliness, equipment maintenance, and compliance with health and safety regulations.
Develop and execute local marketing initiatives to increase customer engagement and profitability.
Handle customer concerns and complaints professionally and resolve issues promptly.
Order, receive, and store inventory to minimize waste and maintain product quality.
Prepare accurate reports, documentation, and administrative paperwork in a timely and organized manner.
Model punctuality, strong work ethic, and professional behavior for the team.
Communicate store performance, challenges, and strategic recommendations to upper management.