GENERAL MANAGER- BEST WESTERN BAKER CITY

Fine Hospitality Group LLC•Baker City, OR

101d•$65,000 - $75,000

About The Position

The General Manager oversees the hotel’s operations to ensure efficient and profitable performance, personally or through subordinate supervisors. The role is accountable for the hotel’s overall success, guest and associate experience, revenue growth, expense control, service quality, and financial results. The General Manager leads and develops associates, supports sales and marketing, ensures compliance with company and brand standards, and maintains relationships with local community organizations. The position includes preparing and managing the annual budget and business plan, monitoring financial performance, controlling operating costs, pursuing revenue opportunities, and responding to market and competitor trends. The General Manager maintains a visible presence throughout the property, handles hotel emergencies and guest complaints, and ensures that staffing, training, safety, security, equipment, and personnel processes are appropriately managed. Performance is measured by budgeted REVPAR, MSI Index, Guest Satisfaction Index (GSI), and Associate Satisfaction Index (ASI). The General Manager is expected to be proficient in and champion the technology required for the position, and to work 50 or more hours per week, at least five days per week, including weekends and holidays.

Requirements

At least 5 years of hotel operations experience.
At least 3 years of management experience as a General Manager or Assistant General Manager.
Knowledge of Choice or similar branded hotel systems.
Effective leadership, self-motivation, and team-building ability.
Willingness to work 50 or more hours per week and at least 5 days per week.
Effective communication and computer skills.
Ability to interpret financial results related to revenue, payroll costs, and expenses.
Professional, well-groomed appearance.
Willingness to work weekends and holidays.
Good listening and reasoning abilities.
Ability to take responsibility and accountability for the team.
Empathy, tolerance, consistency, sound judgment, and practical decision-making.

Responsibilities

Optimize and maximize the guest and associate experience.
Lead the hotel’s operations to drive revenue, maximize profits, control expenses, and ensure quality.
Manage and motivate associates to achieve financial results and guest and associate satisfaction.
Ensure corporate, divisional, departmental, company, and brand policies and procedures are followed.
Pursue sales and revenue goals, use yield-management and revenue-maximization tools, and prepare and manage the annual budget.
Control operational expenses, including labor, overtime, and supplies; enforce procurement guidelines and implement cost-saving strategies.
Ensure guest service meets or exceeds company and brand standards.
Identify service and quality training needs, implement training programs, and follow company training guidelines.
Lead and participate in sales and marketing activities, develop and implement the hotel’s Sales and Marketing Plan, make sales calls, and pursue revenue opportunities.
Monitor market trends and competitors and adjust hotel operations to remain competitive.
Develop and maintain relationships with local organizations and community groups.
Motivate, coach, and train team members; set goals, hold team members accountable, and provide feedback and recognition.
Interpret financial results, assist in preparing the annual operating budget and business plan, establish expense-control systems, and take corrective action to support profitability.
Send a daily end-of-day activity and accomplishment email to the Director of Operations or immediate supervisor.
Develop and implement the approved business plan to attain and exceed financial goals.
Maintain a visible presence throughout the property and stay informed about local competition and industry trends.
Handle hotel emergencies, guest complaints, and operational problems; be available during peak operating hours to monitor service and cleanliness.
Train employees to provide professional, friendly, and efficient service.
Manage the financial statement, review performance promptly, and train the management team in financial responsibility.
Ensure timely associate performance reviews and processing of personnel records.
Closely monitor and participate in sales solicitation activities.
Meet daily with department heads or managers to review prior-day results and current goals, and conduct scheduled weekly department-head meetings.
Conduct monthly safety meetings and establish a safety committee that follows written guidelines.
Ensure associates are trained in security and emergency procedures.
Ensure property equipment is in good working condition and maintain adequate staffing.
Carry out supervisory responsibilities in accordance with SOPs, training programs, and applicable laws.
Maintain an accessible correspondence file.
Stay overnight at the hotel once per year, rotating room types, to experience the guest offering.
Champion the technology required for the position.