Residential Aide Supervisor - Best Western, Long Island City

Housing Works • New York, NY

10d • $22 - $25 • Onsite

About The Position

The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of the program’s clients and staff during their shift and supervises five Residential Aides to support that goal. The RAS provides crisis intervention as needed to maintain residential safety and security, and encourages clients to follow the Housing Works Code of Conduct so they can participate in the program in a healthy and safe manner.

The role requires the staff member to be present at the program site 100% of the time. The RAS may need to work occasional overtime and offer flexibility regarding scheduling work times.

Requirements

• High school diploma or GED.
• At least one year of work experience.
• Willingness to work occasional overtime and flexibility regarding work scheduling.
• Ability to work with the homeless migrant population.
• Dependability, flexibility, and exemplary time-management skills.
• Ability to maintain a high level of client confidentiality.
• Excellent internal and external customer service and strong interpersonal skills.
• Good verbal and written communication skills, including the ability to communicate with all levels of management.
• Ability to prioritize and multitask.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed, with the ability to assert oneself.
• Ability to work with colleagues to solve problems.
• Ability to lift 20 pounds with proper assistance and tools.
• Must be present at the program site 100% of the time.

Nice To Haves

• Bilingual Spanish is strongly preferred.

Responsibilities

• Supervise five Residential Aides and ensure adequate coverage during the shifts worked.
• Build rapport with program clients and engage with them professionally and respectfully.
• De-escalate tense or hostile client situations when necessary.
• Ensure the safety, security, and integrity of residents, guests, and the facility’s physical environment.
• Conduct periodic facility walk-throughs.
• Train staff in program policies and procedures.
• Provide excellent customer service and maintain confidentiality.
• Communicate with clinical staff about resident behavior and care of people on the fragile list.
• Enforce the Residential Code of Conduct and/or House Rules.
• Participate in advocacy and direct actions to end homelessness and HIV/AIDS crises.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, with an employee contribution based on salary.
• Staff begin accruing PTO immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED