Residential Aide Supervisor - Best Western, Long Island City

Housing Works • Long Island City, NY

2d • Onsite

About The Position

The Residential Aide Supervisor (RAS) ensures the wellbeing and safety of program clients and staff during their shift and supervises five Residential Aides. The RAS provides crisis intervention as needed to maintain residential safety and security and encourages clients to adhere to the Housing Works Code of Conduct so they can participate in the program in a healthy and safe manner. The position requires the staff person to be present at the program site 100% of the time.

Requirements

• High school diploma or GED.
• At least one year of work experience.
• Willingness to work occasional overtime and be flexible about work schedules.
• Ability to work with the homeless migrant population.
• Dependable and flexible, with strong time-management skills.
• Ability to maintain a high level of client confidentiality.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills, including the ability to communicate with all levels of management.
• Ability to prioritize and multitask.
• Proficiency in Microsoft Outlook, Word, and Excel.
• Ability to work under pressure.
• Self-motivated and self-directed, with the ability to assert oneself.
• Ability to work with colleagues to solve problems.
• Ability to lift 20 pounds with proper assistance and tools.

Nice To Haves

• Spanish bilingual skills are strongly preferred.

Responsibilities

• Supervise five Residential Aides and ensure adequate coverage during the shifts worked.
• Build rapport with program clients and engage with them professionally and respectfully.
• De-escalate tense or hostile client situations when necessary.
• Ensure the safety, security, and integrity of residents, guests, and the facility’s physical environment.
• Conduct periodic facility walk-throughs.
• Train staff in program policies and procedures.
• Provide excellent customer service and maintain confidentiality.
• Communicate with clinical staff about resident behavior and the care of residents on the fragile list.
• Enforce the Residential Code of Conduct and/or House Rules.
• Participate in advocacy and direct actions to end homelessness and HIV/AIDS.

Benefits

• Three comprehensive healthcare plans to choose from; Housing Works covers most of the plan cost, with employees paying a portion based on salary.
• Accrual of paid time off begins immediately, with up to 30 days earned in the first year.
• Educational benefit available for tuition loan reimbursement, tuition costs, and textbooks.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED