General Manager

Talent Acquisition/Human Resources, The Aaron's Family of Companies•Woodbridge, VA

5d•$55,000 - $115,000

About The Position

The General Manager drives and manages the store’s overall profit and loss, with responsibility for asset management, customer growth and retention, revenue production, associate development, and inventory control. The role requires strong leadership and the ability to motivate and lead store associates in a high-energy, team-oriented environment. The General Manager oversees store operations and financial reporting, inventory availability and control, vehicle safety, deposits, and returned merchandise processing. They recruit, hire, train, develop, and schedule associates to support effective store operations. They also manage customer relationships by closing lease agreements, overseeing renewals, authorizing returns, and ensuring consistent execution of customer service programs and company policies. The advertised annual salary range is $55,000–$115,000, with possible performance-based incentive pay. Actual pay may vary based on factors such as location, experience, education, and skills. Aaron’s describes its environment as supportive and offers ongoing training, professional development, and annual National Manager Meetings for General Managers.

Requirements

Demonstrated strong leadership, communication, and interpersonal skills.
High level of energy.
Maintain a professional appearance.
Demonstrated selling skills.
Effective organizational skills.
Demonstrated managerial skills.
Safe driving skills and ability to legally operate the company truck.
Satisfactory motor vehicle record (MVR).
Valid driver’s license and compliance with Aaron’s Driver Qualification Policy.
DOT physical/certification in states where required.

Responsibilities

Manage the store to achieve planned growth and profit goals.
Accurately report financial measures and transactions.
Manage inventory supply to ensure merchandise is adequately available.
Ensure Quality Control Calls are completed on new lease agreements within one business day of delivery.
Protect store assets and reconcile inventories weekly.
Ensure company vehicles are maintained within safe operating standards.
Ensure bank deposits are accurate and timely.
Ensure returned merchandise is certified, reclassified, and priced.
Recruit, hire, train, and develop associates to support efficient and successful store operations.
Schedule associate coverage to meet published store operating hours.
Close lease agreements with attention to customer service, long-term relationships, and safeguarding company assets.
Personally manage renewal activity.
Personally authorize returns with a focus on customer relationships and ownership.
Ensure customer service programs, company guidelines, and policies are executed.