Pennsylvania General Manager - Healthcare

LAZ Parking Mid Atlantic • Philadelphia, PA

2d

About The Position

The General Manager supports the Regional Vice President by overseeing the financials and operations of assigned portfolios to ensure professional parking management around the clock. The role supports company programs and initiatives and the needs of operational teams, while promoting LAZ Parking’s employee-focused servant leadership culture.

The General Manager leads and develops employees, supports business development and transitions for new locations, prepares budgets and financial reviews, develops portfolio strategy, and maintains client relationships and business retention. The position oversees contractual compliance, reporting, revenue and expense management, service standards, event operations, market-rate analysis, and coordination with stakeholders including parking patrons, local police, and emergency management teams. The role may also involve labor contract management and compliance with collective bargaining agreements.

The position requires parking management experience across multiple locations, strong customer service and communication skills, and the ability to coach teams, solve problems, work independently, and manage multiple tasks. Physical demands include working in various weather conditions, lifting, pushing, or pulling at least 25 pounds, and standing, walking, running, bending, stooping, and squatting for extended periods or frequently during a shift. Reasonable accommodations may be made for qualified disabilities.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 5 years of experience in a parking management role.
• Parking management experience across multiple locations.
• Knowledge of Excel, Word, PowerPoint, and general Microsoft Office applications.
• Strong customer service skills.
• Ability to seek improvement and foster idea sharing and creative problem-solving.
• Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to mitigate challenges and lead others in overcoming them.
• Ability to encourage open expression of ideas and opinions.
• Excellent team-building and interpersonal skills.
• Ability to work independently and multitask.
• Ability to communicate professionally and effectively with all organizational levels.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrated sense of urgency and timeliness.
• Willingness to work in heat, wind, snow, rain, and other elements.
• Ability to lift, push, and pull at least 25 pounds.
• Ability to stand, walk, and run for extended periods.
• Ability to bend, stoop, squat, and lift frequently throughout a shift.

Nice To Haves

• Experience in healthcare parking.

Responsibilities

• Assist with business development, proposals, presentations, and transitions for new locations.
• Lead, direct, and develop employees to accomplish annual and periodic goals and initiatives, using LAZ Parking’s culture as a guideline.
• Identify high-potential employees to support organizational growth.
• Prepare budgets and monthly profit-and-loss reviews for portfolio locations.
• Develop strategic business plans and direction for assigned portfolios.
• Develop client relationships and support business retention.
• Organize and communicate parking management skills to Operations Managers and Facilities Managers.
• Understand, implement, and deliver requirements outlined in client contracts.
• Prepare required daily, weekly, monthly, and annual financial and operational reports.
• Maximize revenue, manage expenses, and promote customer satisfaction while maintaining service thresholds and client-aligned initiatives.
• Manage, plan, schedule, train, and direct Operations Managers and Facilities Managers, including compliance with collective bargaining agreements where applicable.
• Serve as a liaison to parking patrons and stakeholder groups affected by portfolio operations.
• Implement and complete projects, programs, and initiatives arising from portfolio operations.
• Participate in labor contract management when applicable.
• Review and edit proposed parking, maintenance, and other agreements.
• Communicate with local police departments and emergency management teams regarding operations.
• Organize and oversee event operations within LAZ Parking.
• Monitor, review, and analyze market-rate structures.
• Perform additional related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager