General Manager

Finish Line Car Wash•Marion, IL

About The Position

The General Manager leads operations at a Mammoth Holdings site, building and developing the team, maintaining site and equipment standards, and delivering an exceptional customer experience. The role works closely with the regional Director of Operations to implement local sales strategies, optimize site performance, and ensure the team consistently provides quality service. General Managers represent the brand in their local communities and help grow the company’s presence through outreach and marketing. The position includes participation in a bonus program that can earn up to six figures annually. This is a full-time role. Hours may vary based on operational needs, and flexibility is required to accommodate peak business times.

Requirements

Proven ability to lead operations, preferably in a high-volume, customer-focused service environment.
Commitment to a sales-driven culture and experience leading and training teams to promote sales through customer service.
Ability to optimize team performance and coach and develop team members.
Understanding of sales and marketing strategies to drive customer growth and improve online reputation.
Ability to adapt to changing business needs, flex labor during peak times, and prepare the team for success.
Excellent communication skills and ability to lead cross-functional teams, including contracted services and technical support.
Experience managing and resolving damage claims, overseeing site-supply procurement, and maintaining site conditions.
Leadership approach that empowers team members rather than micromanaging.
Passion for community engagement and representing the company in local outreach and marketing.
Strong customer-service standards and a track record of building and leading cohesive teams.

Responsibilities

Oversee site operations and ensure they run smoothly.
Lead, coach, train, and develop team members; manage team performance and recruitment.
Maintain car washes, supplies, equipment, and the site’s show-ready condition.
Deliver high-quality customer service and promote sales initiatives.
Work with the Director of Operations to design and implement local sales strategies and training.
Optimize site performance, including flexing labor schedules to meet demand.
Engage in sales, marketing, community outreach, and local events to grow customer traffic and brand awareness.
Improve the site’s online reputation, including encouraging positive customer reviews.
Coordinate with cross-functional teams, contracted services, and technical support to resolve operational challenges.
Manage and resolve damage claims.
Oversee procurement and replenishment of site supplies and parts.
Perform other duties and tasks as assigned by the supervisor or manager to meet business needs.