About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls and customer relations. The manager sets an example for the crew, follows company policies and procedures, and expects the same from team members. The role involves staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, and profitability. The posting also describes general store-team duties, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The position may involve delivery-related tasks, including delivering products by car, bringing orders to customers, and distributing flyers and door hangers.

Requirements

  • Use sound judgment, basic math, and multitasking skills.
  • Comprehend and give correct written instructions and communicate verbally with customers and coworkers, including by telephone.
  • Add, subtract, multiply, and divide accurately and quickly; make correct monetary change.
  • Use verbal, writing, and telephone skills to take and process orders.
  • Coordinate eyes and hands or fingers to make precise, rapid movements.
  • Enter orders using a computer keyboard or touch screen.
  • Navigate adverse terrain, including multi-story buildings, private homes, and other delivery locations while carrying products.
  • Have transportation to and from work.
  • For delivery duties: hold a valid driver's license with a safe driving record meeting company standards and have access to an insured vehicle usable for deliveries.
  • Meet the physical demands described, including standing, walking, lifting and carrying products, pushing or pulling trays, occasional climbing, bending, squatting, and continuous reaching.
  • Work in conditions that may include varying weather, changing temperatures, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.
  • Be able to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.

Responsibilities

  • Oversee all activity during the shift, including cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures, while expecting the same from team members.
  • Handle staffing, paperwork, food management, and work scheduling.
  • Maintain store image, cleanliness, and adherence to standards.
  • Provide great customer service and support marketing and store profitability.
  • Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete associated paperwork, and clean equipment and the facility.
  • Deliver products by car to customers and distribute flyers and door hangers, as required.
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