Customer Service Rep (01065) 4048 Grange Hall Rd Suite E

Domino's Franchise•Holly, MI

12h•Onsite

About The Position

The Customer Service Rep provides friendly customer service while taking and processing orders, addressing customer concerns, handling cash, and preparing Domino’s products. The role also involves stocking ingredients and supplies, maintaining food quality and safety, completing inventory and related paperwork, and cleaning store equipment and facilities. Team members receive in-store training and support from a manager or teammate. The position may be part-time or full-time and offers opportunities to advance within the company.

Requirements

Ability to comprehend and give correct written instructions.
Verbal, writing, and telephone skills to take and process orders.
Ability to add, subtract, multiply, and divide accurately and quickly, using a calculator if needed.
Ability to make correct monetary change.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to stand for most tasks and walk short distances for short durations.
Ability to unload and handle deliveries, including lifting cases weighing up to 50 pounds and placing them on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds 7 ounces, pizza sauce weighing approximately 30 pounds, and pizza dough trays weighing approximately 12 pounds each.
Ability to push or pull trays on dollies and to occasionally navigate stairs or climb a ladder.
Ability to bend, crouch, squat, and reach as required for food preparation, stocking, and cleaning.
Ability to use hands continuously, including frequent and forceful use of forearms and wrists when shaping pizza dough.
Ability to talk and hear on the telephone; near and mid-range vision and depth perception for in-store tasks; and ability to differentiate between hot and cold surfaces.
Ability to work around varying and sometimes adverse weather, store temperatures from approximately 36 degrees in the cooler to 90 degrees or above, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and provide great customer service.
Take orders over the phone and in person; receive and process telephone orders.
Address customer concerns.
Handle cash and make correct monetary change.
Upsell products.
Prepare high-quality pizzas and other products.
Maintain food and portion control, hygiene, and food safety.
Prepare food and stock ingredients from delivery areas to storage, work areas, and the walk-in cooler.
Operate store equipment.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Perform outside tasks such as removing trash.
Communicate with customers and coworkers to process orders.