General Manager

NN HOTEL LLC•Richmond, VA

17d•$100,000 - $120,000

About The Position

The Hotel General Manager oversees all aspects of hotel operations to ensure smooth functioning, an excellent guest experience, and profitability. The role provides leadership to hotel staff and department heads; manages daily operations across departments; monitors performance and guest satisfaction; and develops operational policies and procedures. The General Manager also manages the hotel’s budget and financial performance, collaborates on sales and marketing, ensures legal and quality-standard compliance, represents the hotel in the community, and develops long-term strategic plans.

Requirements

Bachelor’s degree in Hospitality Management, Hotel Administration, Business Administration, or a related field.
Extensive hospitality-industry experience with progressively increasing responsibility.
Previous hotel-management experience, such as Assistant General Manager, Director of Operations, or Department Head.
Demonstrated leadership, team-management, and operational and financial goal achievement.
Strong leadership and management skills, including the ability to motivate and inspire a diverse team.
Business acumen and financial-management skills, including budgeting, forecasting, and cost control.
Excellent communication and interpersonal skills for working with guests, staff, and stakeholders.
Problem-solving and decision-making ability, including finding innovative solutions to complex challenges.
Proficiency with hotel-management software and technology, including property management systems and revenue management systems.
Attention to detail and commitment to quality and service standards.
Flexibility and adaptability in a fast-paced, dynamic environment.
Strong customer-service orientation and passion for excellent guest experiences.
Integrity, professionalism, and commitment to ethical standards.
Resilience and ability to remain calm under pressure.
Initiative and a proactive approach to problem-solving and continuous improvement.
Cultural sensitivity and awareness.
Positive, hands-on leadership and willingness to work alongside the team when needed.

Nice To Haves

A master’s degree or MBA.
Optional Certified Hotel Administrator (CHA) or Certified Hospitality Administrator (CHA) certification.

Responsibilities

Lead hotel staff and department heads, aligning their work with hotel goals and objectives.
Manage hotel personnel, including hiring, training, scheduling, evaluating, and disciplining as needed.
Foster teamwork, collaboration, and high morale among staff.
Oversee day-to-day operations, including the front desk, housekeeping, food and beverage, and maintenance.
Develop and implement operational policies and procedures.
Monitor hotel performance metrics, including occupancy, RevPAR, and guest satisfaction, and take corrective action as needed.
Maintain high standards of guest service and hospitality, address guest complaints promptly, and implement strategies to improve the guest experience.
Develop and manage the annual budget, forecast revenue, manage expenses, monitor financial performance, control costs, and pursue profitability.
Collaborate with sales and marketing to attract and retain guests, increase occupancy, and drive revenue.
Maintain relationships with corporate clients, travel agencies, and other stakeholders.
Ensure compliance with applicable laws, regulations, and industry standards, including health and safety, labor, and licensing requirements.
Conduct inspections and audits to maintain cleanliness, safety, and service quality.
Represent the hotel in the local community and build relationships with local businesses, officials, and organizations.
Participate in industry events, conferences, and trade shows to promote the hotel and build business relationships.
Develop and execute long-term plans, including expansion, renovation, and rebranding initiatives.
Monitor industry trends, market conditions, and competitors, and adjust hotel strategies accordingly.