General Manager(02365) - 590 S Main St

Domino's Franchise•Englewood, OH

About The Position

The General Manager is responsible for everything that happens during their shift, including staffing, paperwork, cost controls, inventory and cash control, food management, customer relations, store cleanliness, marketing, profitability, and adherence to company policies and standards. The role requires setting an example for the crew, working to a schedule, providing great customer service, and maintaining attendance and punctuality. Transportation to and from work is required. The position also performs general store-team duties as needed, such as operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car, bringing orders to customers’ doors, and distributing flyers and door hangers. Work involves standing for most tasks, short-distance walking, desk-based paperwork, and physical activities including lifting, carrying, pushing, pulling, climbing, bending, crouching, squatting, and reaching. Team members may unload supplies weighing up to 50 pounds and may navigate stairs during deliveries. The work environment can include temperatures from 36 degrees in the cooler to 90 degrees or higher, sudden temperature changes, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, moving mechanical parts, and adverse weather during outside tasks or deliveries. Delivery work requires driving and navigating the designated delivery area. A valid driver’s license with a safe driving record meeting company standards and access to an insured vehicle usable for deliveries are required.

Requirements

Ability to use judgment, perform basic math, and multitask.
Ability to direct activities, perform repetitive tasks, work alone and with others, and work under stress.
Ability to meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to comprehend and provide correct written instructions and communicate verbally with customers and coworkers, including by telephone.
Ability to add, subtract, multiply, and divide accurately and quickly; ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination to make precise, rapid movements with speed and accuracy; ability to enter orders using a computer keyboard or touch screen.
Navigational skills to read a map and locate addresses within the designated delivery area.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, squatting, reaching, and driving.
Valid driver’s license with a safe driving record meeting company standards.
Access to an insured vehicle that can be used for delivery.
Transportation to and from work.

Responsibilities

Oversee everything that happens during the shift.
Manage staffing, paperwork, cost controls, cash control, inventory, and food management.
Build and maintain customer relations and provide great customer service.
Work to a schedule and set an example for the crew.
Follow all company policies and procedures and ensure the crew does the same.
Maintain store cleanliness, a perfect image, and adherence to standards.
Support marketing and store profitability.
Maintain attendance and punctuality.
Operate equipment; stock ingredients; prepare products; process telephone orders; take inventory; complete associated paperwork; and clean equipment and the facility as needed.
Deliver products by car to customers’ doors and distribute flyers and door hangers as required.