General Manager - Walnut

BIBIBOP•Cary, NC

About The Position

The General Manager owns the overall performance of one BIBIBOP restaurant, including sales, profit, guest satisfaction, food safety, and team performance. The role leads approximately 25 to 50 team members and 3 to 5 shift leaders or assistant managers, and reports to the District or Area Manager. The General Manager has autonomy to make decisions for the location and works hands-on on the restaurant floor, coaching the team, while also planning labor, reviewing results, building sales, and developing future leaders. The position oversees restaurant operations, guest experience, people leadership, financial performance, sales, food safety, and compliance. It includes responsibility for the restaurant’s P&L and budget, staffing and development, guest follow-up, inventory, scheduling, maintenance, and adherence to company policies and applicable labor laws. The schedule is about 50 hours per week, typically consisting of two opening shifts, two closing shifts, and one mid shift, with evenings, weekends, and holidays as needed. The role requires standing and walking for up to 10 hours per shift, lifting and carrying up to 50 pounds, and working around hot equipment, sharp tools, cleaning chemicals, walk-in coolers and freezers, and a fast-paced kitchen and front-of-house environment.

Requirements

Be at least 18 years old and authorized to work in the United States.
At least 3 years of management or leadership experience in a restaurant or high-volume retail environment.
Strong working knowledge of restaurant operations, including inventory, scheduling, and budgeting.
Demonstrated P&L accountability and a track record of meeting sales, labor, and food cost targets.
ServSafe Manager certification or the ability to earn it within 60 days of hire.
High school diploma or equivalent.
Valid driver's license and reliable transportation.

Nice To Haves

At least 5 years of restaurant management experience, including experience as a General Manager or Assistant General Manager in fast casual or quick service.
Experience with POS, labor scheduling, and inventory systems.
Associate's or bachelor's degree in hospitality, business, or a related field.
Bilingual in English and Spanish.

Responsibilities

Oversee all restaurant operations to deliver high levels of food quality, service, and efficiency.
Run fast, accurate, friendly service across counter, catering, digital, and delivery orders.
Maintain brand standards for service speed, order accuracy, and cleanliness on every shift.
Respond promptly and professionally to guest complaints, comments, and online reviews; follow up with guests and address recurring issues.
Maintain equipment, schedule preventive maintenance, and escalate repairs quickly.
Recruit, hire, and onboard team members and shift leaders to keep the restaurant fully staffed.
Train and certify the team on stations, food safety, and service standards.
Coach team members daily, provide in-the-moment feedback, conduct performance reviews, and address performance or conduct issues fairly and promptly.
Lead and develop the team, build a pipeline of shift leaders and assistant managers, and foster a respectful, safe, inclusive workplace.
Own the restaurant P&L and budget, including sales, food cost, labor cost, and controllable expenses.
Build sales through local marketing, community engagement, catering, digital and loyalty programs, and upselling.
Prepare weekly schedules based on forecasts while balancing labor targets with service needs.
Monitor inventory and place orders to meet demand while minimizing waste and variance.
Enforce cash handling policies, including till counts, deposits, and safe audits.
Enforce food safety, sanitation, and workplace safety procedures on every shift.
Meet health inspection and internal brand audit standards.
Follow company policies and procedures and comply with labor laws, including rules for minors, breaks, and timekeeping.

Benefits

Performance bonus tied to sales, profit, and guest satisfaction results.
Medical, dental, and vision insurance.
401(k) with company match.
Paid time off.
Employee Assistance Program (EAP).
Healthy activity reimbursement.
Free meals during shifts and discounts outside of work.
Leadership training and coaching.
Career advancement pathways, including multi-unit leadership.
Predictable schedule designed to respect personal time while meeting business needs.
Opportunities to give back through community service.