Sales & Service Manager - Walnut Street

Alo Yoga • Philadelphia, PA

8d • Onsite

About The Position

The Sales & Service Manager is a member of the store leadership team responsible for ALO’s business and guest experience strategy in the store. The role focuses on business targets, sales, guest experience, and developing talent in line with ALO’s guiding principles, with a primary goal of ensuring an exceptional in-store guest experience.

The manager leads Sales & Service execution on the sales floor, investigates sales opportunities, builds customer relationships, develops sales-floor coverage and selling initiatives, and partners with the General Manager on store strategy. The role also represents the business in meetings, reviews budgets and business metrics, supports planning, leads and develops team members, and collaborates with organizational partners to support business and brand goals.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Strong interpersonal and verbal and written communication skills.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Requires constant movement in and around all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Availability for opening, closing, and weekend shifts; schedules may change.
• Availability to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.
• Alignment with and embodiment of ALO’s Guiding Principles.

Responsibilities

• Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s delivery of an exceptional guest experience, assess guest connection and product education, and coach team members to address gaps.
• Build customer relationships on a daily basis.
• Develop workforce solutions and lead selling initiatives to ensure effective sales-floor coverage.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor the budget, reporting, business data, and metrics with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan workflows around future business needs to protect optimal performance.
• Lead the Sales, Service, and Community team in communicating ALO’s mission and guiding principles to visitors.
• Hold the team accountable, provide regular coaching, develop talent, and elevate communication across Operations and Visual teams.
• Build internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee execution of designated Sales and Service Model deliverables to protect operational efficiency.
• Collaborate on and implement the General/Store Manager’s vision and work cross-functionally with business partners to support organizational goals.
• Navigate the organization while balancing business needs and brand culture.

Benefits

• Generous ALO employee discount and free ALO Wellness Club membership with access to streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers and new-parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed