Sales & Service Manager - Walnut Street

ALO • Philadelphia, PA

9d • Onsite

About The Position

The Sales & Service Manager is a member of ALO’s store leadership team and is responsible for supporting the store’s business and guest experience strategy. The role focuses on sales targets, exceptional guest experiences, client relationships, and developing team talent in alignment with ALO’s guiding principles. The position partners closely with the General Manager to develop and execute store sales and service plans, monitor business performance, manage workforce needs, and support operational efficiency.

The manager leads the Sales, Service, and Community team through accountability, coaching, talent development, effective communication, succession planning, and recruitment. The role also collaborates with store and cross-functional business partners to support organizational goals and preserve ALO’s brand culture.

Requirements

• 3–5 years of retail or related industry leadership experience.
• Working knowledge of MS Office, including Word, Excel, and Outlook.
• Extraordinary interpersonal and communication skills, both verbal and written.
• Ability to handle multiple tasks in a changing environment.
• Independent work ethic, time-management skills, and personal accountability.
• Ability to move constantly in and around all areas of the store.
• Ability to lift, push, carry, or otherwise move up to 50 pounds.
• Ability to lift, bend, kneel, climb, crawl, and/or twist, and safely climb up and down a ladder.
• Ability to stand and move for an entire shift.
• Alignment with and embodiment of ALO’s Guiding Principles.
• Availability for opening, closing, and weekend shifts; schedules may be subject to change.
• Availability to work from the week of and including Black Friday through the end of the holiday season, in the first week of January.

Responsibilities

• Investigate and identify root causes of sales opportunities, partnering with the General Manager to escalate process or system gaps.
• Oversee the Sales & Service team’s delivery of exceptional guest experiences on the sales floor by assessing guest connection and product education, then providing feedback and coaching to address gaps.
• Build client relationships with customers on a daily basis.
• Ensure effective sales-floor coverage by developing workforce solutions and leading selling initiatives as needed.
• Partner with the General Manager to develop and implement the store’s Sales & Service strategy.
• Represent the business in meetings and conference calls in partnership with the General Manager.
• Review and monitor budgets, reporting, business data, and metrics such as expenses and sell-through with the General Manager, and inform planning processes such as quarterly business reviews and sales planning.
• Plan workflow for future business needs to protect optimal performance.
• Ensure the Sales, Service, and Community team embodies ALO’s mission and guiding principles and communicates the company’s identity and purpose to visitors.
• Lead the team through accountability, regular coaching, talent development, and effective communication across Operations and Visual teams.
• Establish internal and external talent pipelines through succession planning and recruitment strategy.
• Write an effective schedule that prioritizes business strategy in partnership with the General Manager.
• Oversee execution of designated deliverables in the ALO Sales and Service Model to protect operational efficiency.
• Collaborate on and implement the General/Store Manager’s vision, and work with business partners as directed to support organizational goals.
• Balance business needs with brand culture when navigating the organization.

Benefits

• Generous ALO employee discount.
• Free membership to ALO Wellness Club, with access to hundreds of streaming fitness and yoga classes.
• Competitive medical, dental, and vision plan options.
• Free virtual access to mental health providers.
• New parent support for employees and dependents.
• 401(k) matching.
• Monthly store incentives.
• Clothing allowance.
• Free yoga classes at ALO Sanctuaries in select cities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed