Restaurant FOH - General ManagerGeneral Manager, Chili’s Grill & Bar

Banff Caribou Properties • Banff, AB

13d • Onsite

About The Position

At Chili’s Grill & Bar Banff, we believe great food, bold flavours, and genuine hospitality bring people together. We’re looking for a Restaurant General Manager who brings the same energy to leadership as we bring to the plate. The General Manager is responsible for the overall supervision and control of all Food & Beverage operations, including restaurant, lounge and room service. This role leads from the front, setting the tone on the floor, building strong teams, and delivering crave‑worthy guest experiences every shift. You’ll follow BCP and Chili’s brand standards while achieving (and beating) sales, labour, and cost budgets in a fast‑paced, high‑volume resort environment.

Requirements

• Proven leadership experience in a high‑volume food and beverage operation of similar scale and complexity.
• Solid understanding of budgeting, labour management, cost control, and financial performance.
• A natural ability to connect with team members, guests, hotel partners, and the local community.
• Strong conflict resolution, negotiation, and people‑management skills.
• Ability to work a flexible schedule, including evenings, weekends, and holidays.
• Excellent communication skills with a positive, confident leadership presence.
• Strong organizational and time‑management abilities.
• A genuine passion for hospitality, an eye for detail, and pride in delivering bold flavours and standout guest service.
• The ability to thrive in a dynamic, fast‑paced, ever‑changing environment—especially when the pressure’s on.

Nice To Haves

• Post‑secondary education in Hospitality or Restaurant Management is a strong asset.

Responsibilities

• Prepare and manage annual budgets for all areas of the Food & Beverage operation—with a sharp eye on performance and profitability.
• Meet or exceed the annual Restaurant Revenue Budget, maximizing Food & Beverage profit through strong sales leadership, smart labour management, and consistent cost controls.
• Drive results by marketing the product, building guest loyalty, and creating buzz through great execution and memorable experiences.
• Maintain strong, collaborative relationships with all hotel and corporate departments
• Attend leadership, operational, and brand meetings as required.
• Partner closely with the other managers to evaluate menus, ensure accurate costing, maintain product quality, and keep guests coming back for more.
• Shape the future of Chili’s Banff through hands‑on involvement in the recruitment, hiring, training, and motivation of all front‑line Food & Beverage employees.
• Lead by example every day - bringing a leadership style rooted in energy, accountability, integrity, and fun.
• Ensure all front‑line team members are well trained, look sharp, and deliver prompt, friendly, and authentic Chili’s‑style service.
• Coach, develop, and inspire the Restaurant leadership and supervisor team, creating a culture of ownership and growth.
• Engage confidently with employees, guests, and the local community to anticipate service expectations and market trends.
• Promote a safe, respectful, and positive work environment, with a strong commitment to health and safety.
• Work effectively with the Payroll Department, ensuring accurate and timely payroll processing.
• Represent BCP and the Chili’s brand in a way that strengthens our reputation in Banff and beyond.
• Additional duties may be assigned to keep our operation running hot and our guests happy.

Benefits

• Group Health, Disability, and Life Insurance Coverage, with BCP covering 50% of premiums for employees and their dependents.
• Opportunity to invest in our Employee Share Ownership Program.
• Food and beverage discounts at all BLC restaurants and cafes.
• Health and wellbeing programs, including free yoga, complimentary canoe passes, discounted ski passes, golf membership and fitness club memberships.
• Discounts on spa services, movie passes, and rental/retail goods.
• Participation in Leadership Days for ongoing professional development.
• Experience our hotels firsthand through our Complimentary Hotel Stays Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 101-250 employees