General Manager

Wawa•Lima, OH

About The Position

The General Manager is the store’s overall leader, responsible for setting its vision, driving results, and inspiring the team. The role owns daily operations, store profitability, team development, and customer satisfaction, with the goal of meeting performance goals and creating a positive experience for customers and Associates. The GM oversees store operations, financial performance, inventory and merchandise plans, safety and regulatory compliance, and implementation of company initiatives. The role also builds and develops a high-performing team, maintains staffing coverage in a 24/7 environment, and responds to customer feedback to improve the shopping experience.

Requirements

High school diploma or GED equivalent.
Flexible availability to work various shifts, including weekends and holidays, to meet business needs.
Proven leadership experience in fast-paced retail, food service, or fuel environments.
Proven ability to coach, develop, and inspire career growth in individuals.
Excellent communication, customer service, and relationship-building skills.
Highly organized and detail-oriented, with the ability to manage multiple priorities independently.
Skilled in problem-solving, critical thinking, and decision-making.
Solid understanding of store financials and their impact on business performance.
Demonstrated ability to recognize trends proactively and drive change to achieve optimal business results.

Responsibilities

Oversee daily store operations to ensure safety, service, and efficiency, and maintain compliance with audits, policies, and regulations.
Meet or exceed performance targets by reviewing financial reports and executing merchandise and inventory plans.
Analyze trends, control costs, reduce waste, and manage cash procedures to support store profitability.
Collaborate with peers to develop action plans in response to trends and improve results.
Drive store-wide safety, service, and operational excellence by executing policies, managing safety programs, ensuring compliance, and implementing continuous improvement initiatives.
Champion company initiatives, explain the rationale behind changes, and ensure successful implementation and adoption of programs and processes.
Create an inclusive and collaborative team culture focused on achievement, motivation, and customer service.
Hire, train, coach, and develop a high-performing team through performance management and ongoing feedback.
Support leadership development through talent management processes, training, and onboarding.
Maintain appropriate staffing coverage in a 24/7 environment through scheduling and resource allocation.
Respond to customer feedback, resolve issues, and create plans to exceed customer expectations.