General Manager

Hopdoddy Burger Bar, Inc.•Nashville, TN

About The Position

General Managers own every aspect of their restaurant’s operations and uphold commitments to their team, guests, and the business. They direct and coordinate planning, organizing, training, grassroots marketing, and leadership to achieve objectives for sales, costs, team member retention, guest service and satisfaction, food quality, cleanliness, and sanitation. The role leads staffing, training, and development; restaurant profitability and financial management; personnel administration; business development; restaurant operations; guest service; team member relations; and performance management. General Managers recruit and hire team members, develop and coach restaurant leaders and staff, manage budgets and financial controls, maintain records and schedules, promote company culture and sales initiatives, ensure food and safety standards, and provide a positive guest experience. The position requires frequent lifting of up to 30 pounds and occasional lifting of up to 80 pounds. It involves operating office and restaurant equipment, standing, bending, and walking throughout the workday, and working under physical, mental, and emotional stress in a fast-paced environment while making timely decisions. The position description is not exhaustive, and other duties may be assigned as required.

Requirements

High school diploma or equivalent.
At least 3 years of experience as a salaried manager in a full-service or fast-casual restaurant.
Good math and communication skills.
Demonstrated leadership skills, including coaching, directing, and motivating a team.
Able to lift 30 pounds frequently and up to 80 pounds occasionally.
Able to operate office and restaurant equipment, using all limbs and fingers and the ability to see.
Able to stand, bend, and walk throughout the workday.
Able to work under a high degree of physical, mental, and emotional stress in a fast-paced environment and make timely decisions.
Team player with a sense of humor.

Nice To Haves

Exposure to profit and loss (P&L) management and sales building is highly desirable.
Intermediate PC skills, including Microsoft Office Suite, PowerPoint, Excel, Word, and Outlook.
Knowledge of the job, initiative, adaptability and flexibility, organization and planning, analytical ability, creativity, working relations, communication, team member development, and leading people.

Responsibilities

Lead and coordinate restaurant planning, organization, training, grassroots marketing, and leadership to meet objectives for sales, costs, team member retention, guest service, food quality, cleanliness, and sanitation.
Ensure training materials are used effectively; oversee orientation, certified trainers, performance-oriented training, training records, and development of team members and leaders.
Support manager-in-training programs and pursue personal development through self-assessment, objectives, and training plans.
Manage restaurant profitability by meeting food, labor, and operating cost goals; hold the Kitchen Manager accountable for agreed goals and ensure daily work is completed without scheduled overtime.
Prepare financial information accurately and on time, verify invoices, manage inventory weekly, validate pricing, and create and execute action plans.
Lead development of budgets, projections, goals, objectives, and business plans; balance the safe, control the POS system, conduct audits, and make accurate, timely bank deposits.
Protect people, funds, records, information, and equipment through sound security practices; support leadership development in financial management.
Follow administrative procedures and maintain accurate records, personnel files, hiring documents, payroll forms, and other paperwork.
Recruit and hire team members, make final hiring decisions, conduct timely performance reviews, and document disciplinary actions appropriately.
Complete opening and closing administrative procedures, report gross over/shorts promptly, review payroll records, and create schedules aligned with sales forecasts and budgets.
Promote Hopdoddy culture, stay informed about marketing and competitive developments, support company initiatives, and participate in marketing and sales programs.
Create sales-building plans, promote upselling, communicate company expectations, and post relevant information for leaders and team members.
Set a leadership example through conduct, appearance, and energy; ensure food is prepared to company standards and recipes and that food safety and security procedures are followed.
Ensure proper restaurant staffing, sufficient inventory, preventative maintenance, cleaning, and safe, sanitary operations.
Provide warm hospitality, interact effectively with guests, conduct regular table visits, use the Guest Right of Way, and handle complaints promptly and appropriately.
Monitor guest feedback daily, coach team members on service, and ensure the restaurant and bar are staffed to meet guests’ needs.
Motivate and coach team members, build teamwork, respond to team member concerns, and maintain a fair and respectful working environment.
Conduct weekly Leadership Team Meetings and leadership one-on-ones, participate in team member meetings, coach and develop staff, and maintain consistent performance standards.
Conduct walkthroughs, review shopper scores, communicate effectively, delegate appropriately, solve problems, and complete assignments efficiently and on time.
Arrive ready for the shift and remain until the next shift is set up for success; maintain a personal development plan to progress to the next level.
Perform other related duties and responsibilities as required.