General Manager - Fashion Square

Pressed•Scottsdale, AZ

About The Position

The General Manager drives store success by developing the team, delivering standout guest experiences, and building a community of wellness and accountability. This role leads sales, profitability, operational excellence, and community engagement, creating an environment where guests and team members thrive. The General Manager uses business data and judgment to manage labor, key performance indicators, and store-level profit and loss. They lead a guest-focused service culture, develop Shift Leads, hire and retain a high-performing team, and maintain standards for inventory, food safety, cleanliness, compliance, and order fulfillment. The role also develops and executes community marketing and store events.

Requirements

At least 3 years of management experience leading a team of 10 or more in restaurants, hospitality, or food and beverage retail.
Passion for wellness, people, and growth.
Results-oriented leadership and strong decision-making skills.
Hands-on, action-oriented approach, leading from the floor.
Adaptability and energy in fast-paced environments.
Clear, confident communication and strong organizational skills.
Accountability, empathy, and consistency.
Demonstrated success exceeding sales goals and managing P&L.
Strong knowledge of guest service, retail KPIs, and performance management.
Experience recruiting, onboarding, coaching, and developing team members.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Food Handler Card or applicable state food safety certification.
Ability to work in a fast-paced food and beverage retail environment.
Ability to stand, walk, bend, stoop, and reach throughout the shift.
Ability to lift and carry up to 50 pounds.
Ability to work flexible schedules, including nights, weekends, and holidays.
Must be legally authorized to work in the U.S. without restriction.

Responsibilities

Use tools, data, and business acumen to maximize sales and profitability.
Manage labor, drive KPIs, and oversee store-level P&L performance.
Execute strategic plans to improve sales, conversion, and guest satisfaction; adapt quickly to daily and long-term business needs.
Champion a guest-focused culture rooted in warmth, sampling, and storytelling.
Train and inspire Shift Leads to deliver consistent, elevated service, and build loyalty through in-store and digital interactions.
Use feedback channels such as NPS and Mystery Shops to identify and act on improvement opportunities.
Hire, train, develop, and retain a high-performing team of Shift Leads.
Set clear expectations, hold team members accountable, address performance issues with care, and deliver real-time feedback.
Build future leaders and maintain a culture of trust, collaboration, and inclusivity.
Ensure operational excellence across inventory, food safety, cleanliness, and compliance.
Maintain store checklists, including Zenput and opening and closing duties.
Fulfill in-store and third-party orders accurately and quickly.
Develop and execute community marketing and store events to increase visibility and local engagement.
Ensure policies and procedures are followed, including safety, cash handling, and labor laws.