General Manager | Suburban Square

Veronica Beard•Pennsylvania, PA

16h•Onsite

About The Position

The General Manager is responsible for maximizing sales, delivering an exceptional shopping experience, and managing the store’s visual and operational standards, including shrink, wage costs, and Clienteling. The role oversees staffing, training, and development of high-performing teams at the Suburban Square location. The General Manager leads sales and customer service, sets and evaluates staff goals, supervises the sales floor, develops associates’ selling and client-building skills, and addresses performance issues. The role also recruits and hires staff, schedules to meet business needs, administers personnel programs, and ensures employees are trained in product knowledge, selling skills, and customer service. The position protects payroll and company assets, maintains accuracy and compliance across cash, inventory, fixtures, and property, and ensures store cleanliness, organization, visual merchandising, and adherence to company policies. The General Manager represents Veronica Beard’s fashion and style, supports staff in following its fashion guidelines, and may appear on camera and discuss products and fashion for social media.

Requirements

3–5 years of experience in the luxury business.
At least 2 years of retail store management experience in women’s apparel or a related field.
Strong team leadership and excellent customer service, interpersonal, and communication skills.
Energetic, outgoing, driven approach, with an eye for women’s fashion and a passion to succeed.
Strong visual background and sound organization and operational skills.
Ability to work a flexible schedule, including nights and weekends.
Strong verbal and communication skills.
Strong observation skills, including the ability to identify and assess customer and employee behavior, reactions, and floor awareness.
Ability to retain and use information such as names, merchandise, policies, and procedures.
Ability to create a quality working environment that encourages others to develop and excel.
Ability to foster a work climate of mutual trust, respect, professionalism, and teamwork to achieve goals.

Responsibilities

Create an outstanding sales and customer service environment and strive for sales excellence and results.
Set and evaluate weekly, monthly, and seasonal goals for staff.
Work with customers and model excellent customer service and Clienteling skills.
Maximize sales through effective floor supervision.
Assess store morale, recognize positive associate performance, and promptly resolve and document performance issues.
Develop Sales Associates’ selling and client-building skills using Sales Training Programs and Client Books.
Recruit and hire high-quality, sales-oriented associates, and fill open positions promptly.
Schedule adequate staffing to meet business needs.
Follow company criteria for hiring, reviewing, coaching, and promoting Sales Associates and Assistant Managers.
Administer personnel programs, including performance reviews, compensation, and employment records.
Ensure personnel are trained in product knowledge, selling skills, and customer service.
Document employee performance in a timely manner and motivate high-performing teams.
Manage wage costs, salaries, and allowable hours to protect store payroll.
Control company assets through key control, loss-prevention measures, inventory paperwork, and compliance with standards of conduct.
Maintain accuracy and compliance in cash, inventory, fixtures, and property.
Execute floor-set and promotional directives and implement visual merchandising.
Supervise cleanliness and organization of the sales floor and backroom, ensuring the store appearance supports the brand image.
Comply with company policies and procedures.
Execute merchandising strategies and directives; maintain a neat, clean, organized selling floor that reflects the correct visual image.
Ensure displays, fixtures, and visual areas reflect current visual direction.
Identify and communicate product concerns and inventory needs in a timely manner.
Represent Veronica Beard’s fashion and style, demonstrate awareness of current trends, and maintain an overall finished fashion look.
Ensure staff follow Veronica Beard fashion guidelines.
Be comfortable appearing on camera for social media, in stills and video, and discussing products and fashion on camera.