General Manager - Fashion Square
About The Position
The General Manager drives the store’s success by developing the team, delivering standout guest experiences, and building a community centered on wellness and accountability. This hands-on leader is responsible for people, operational excellence, sales, and store results, and creates an environment where guests and team members can thrive. The role oversees store sales and profitability, labor, KPIs, and store-level P&L performance; leads guest experience and service standards; recruits, trains, develops, and retains Shift Leads; and ensures operational execution across inventory, food safety, cleanliness, compliance, order fulfillment, and community engagement. The General Manager also ensures store policies and procedures are followed, including safety, cash handling, and labor laws.
Requirements
- At least 3 years of management experience leading a team of 10 or more in restaurants, hospitality, or food and beverage retail.
- Passion for wellness, people, and growth.
- Results-oriented leadership and strong decision-making skills.
- Hands-on, action-oriented approach to leadership.
- Ability to adapt and work in a fast-paced environment.
- Clear, confident communication and strong organizational skills.
- Accountability, empathy, and consistency.
- Demonstrated success exceeding sales goals and managing P&L.
- Strong knowledge of guest service, retail KPIs, and performance management.
- Experience recruiting, onboarding, coaching, and developing team members.
- Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
- Food Handler Card or applicable state food safety certification.
- Ability to work in a fast-paced food and beverage retail environment.
- Ability to stand, walk, bend, stoop, and reach throughout the shift.
- Ability to lift and carry up to 50 lbs.
- Ability to work flexible schedules, including nights, weekends, and holidays.
- Must be legally authorized to work in the U.S. without restriction.
Responsibilities
- Use tools, data, and business acumen to maximize sales and profitability.
- Manage labor, drive KPIs, and oversee store-level P&L performance.
- Execute strategic plans to improve sales, conversion, and guest satisfaction.
- Respond quickly to daily and long-term business needs.
- Champion a guest-focused culture through warmth, sampling, and storytelling.
- Train and inspire Shift Leads to deliver consistent, elevated service.
- Drive loyalty and brand affinity through in-store and digital interactions.
- Use guest feedback channels, including NPS and Mystery Shops, to identify and act on opportunities.
- Hire, train, develop, and retain a high-performing team of Shift Leads.
- Set clear expectations, hold team members accountable, and address performance issues with care.
- Deliver real-time feedback and develop future leaders.
- Maintain a culture of trust, collaboration, and inclusivity.
- Ensure operational excellence across inventory, food safety, cleanliness, and compliance.
- Maintain store checklists, including Zenput and opening and closing duties.
- Fulfill in-store and third-party orders accurately and quickly.
- Develop and execute community marketing and store events to increase visibility and local engagement.
- Ensure compliance with policies and procedures, including safety, cash handling, and labor laws.
Benefits
- 401(k) plan with up to 4% match
- Free Pressed products
- Employee Referral Program
- Medical, dental, and vision coverage
- Paid time-off benefits
- Paid parental leave
- Career-pathing and professional development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
