General Manager - Garland (Walnut),TX

Excel Fitness•Garland, TX

5d•Onsite

About The Position

The General Manager leads operations at a Planet Fitness club, developing and supervising Team Players while maintaining member service, club standards, and business performance. The role works with the Assistant Manager and regional leadership to attract and retain members, develop staff, meet company metrics, and ensure the club operates profitably and consistently with Excel Fitness values and Planet Fitness requirements. The General Manager manages hiring, onboarding, training, coaching, performance assessments, and corrective actions. The role oversees club budgets and inventory, authorizes specified expenditures and refunds, and ensures work shifts are covered. It also coordinates maintenance, facilities work, remodels, new club builds, and fitness-equipment installations, and represents the company in community outreach activities. This is a full-time, exempt, on-site position at the designated club. Standard workdays are Monday through Friday, with hours scheduled between 9 a.m. and 9 p.m. Work outside the standard schedule, including weekends and overnights, may be required according to business needs. The position may need to remain available off shift for operational questions or emergencies.

Requirements

At least 18 years of age.
High school diploma or equivalent.
At least six months of equivalent management experience.
CPR/AED certification; uncertified employees may complete training within the first 30 days of employment.
Demonstrated ability to lead, inspire, develop, and supervise others.
Familiarity with Excel Fitness’s mission, values, vision, and culture, the Planet Fitness brand and operational requirements, and KPI metrics.
Ability, confidence, and leadership to manage a team.
Effective communication skills with internal and external customers.
Team-oriented, motivated, and well-organized.
Ability to think critically and proactively evaluate solutions to problems.
Ability to handle difficult situations and sensitive, highly confidential information.
Proficiency with Microsoft Excel and Word, DataTrak, Workday, Service Channel, and related applications.

Nice To Haves

Prior experience as an Assistant Manager with Excel Fitness.

Responsibilities

Identify Team Players’ strengths and training needs, and encourage their personal and professional development through regular career discussions.
Lead the Assistant Manager in developing and implementing strategies to attract and retain members in line with Excel Core Values.
Ensure Team Players are proficient in the Planet Fitness mobile app, tablets, and point-of-sale operations, and keep current on certifications, trainings, marketing plans, promotions, and operational updates.
Use club reporting and platforms, including the Team Performance Tracker, to meet company metrics and KPI expectations.
Manage the club budget, control expenses, and support profitable operations.
Oversee, supervise, and inspire Team Players; ensure staff meet Excel standards and conduct Team Player Assessments and competency evaluations.
Conduct regular club audits and daily walkthroughs; delegate and follow up on cleanliness, member service, and atmosphere standards.
Model and enforce company policies and guidelines, addressing noncompliant conduct promptly.
Communicate with members and maintain a high level of member service.
Create job postings, interview candidates, complete new-hire processes, and train new hires.
Coach staff, document performance management, and work with regional management and HR on counseling, corrective actions, and terminations.
Conduct club meetings on policies and procedures and foster team culture.
Enter work orders in the Computer Maintenance Management System and coordinate their completion with Facilities, regional management, and vendors.
Work with regional management and Facilities to identify and escalate maintenance needs and assist with basic maintenance items.
Coordinate with SI, GC, regional management, and Construction to maintain operational standards during remodels and new club builds.
Assist with fitness-equipment extractions and installations.
Initiate community events and outreach to promote and represent the company.
Manage club inventory and communicate necessary orders.
Mentor the Assistant Manager through feedback, delegation, and day-to-day operations to prepare them for potential General Manager roles.
Authorize expenditures and refunds, make necessary bank deposits, and manage club-related spending within the stated authorization limit.
Remain available off shift as a direct contact for operational questions and emergencies.
Ensure club operations continue and all shifts are covered, including arranging or providing coverage for the Assistant Manager when unavailable.