General Manager The Berkeley Hotel

Kalyan Hospitality•Richmond, VA

12d•$0 - $70,000

About The Position

The General Manager is responsible for the overall success of The Berkeley Hotel. The role oversees revenue generation to meet or exceed budget, cost control, brand standards, hotel operations, scheduling, supervision, monitoring, leadership, and individual effectiveness. The General Manager understands the daily operation of each hotel department and establishes and maintains a positive employee climate to meet or exceed guest expectations. The position oversees hotel financial performance, budgeting, forecasting, sales and marketing initiatives, brand quality assurance, customer service, safety, staffing, human resources, training, and employee development. The General Manager also maintains regular communication with Corporate Office staff and completes accurate, timely financial and operating reports. Previous Hilton Assistant General Manager or General Manager hotel experience is required.

Requirements

Previous Hilton Assistant General Manager or General Manager hotel experience.

Responsibilities

Monitor hotel profitability by verifying and analyzing monthly P&Ls and working through team members to initiate corrective actions.
Monitor cost and inventory metrics.
Create the hotel’s annual budget.
Assist with capital improvement projects.
Participate in sales initiatives, including weekly teleconferences and revenue management calls.
Prepare weekly forecasts and projections.
Participate in creating the annual marketing plan.
Pass brand quality assurance inspections and provide corrective actions for deficiencies.
Maintain knowledge of brand product and service quality standards, ensure adherence to brand standards, and maintain safety standards.
Monitor customer service scores from brand reports, social media, and third-party sites, and ensure deficiencies are addressed.
Ensure best practices are used in hiring and training; assist with or establish training and development programs for associates.
Manage key managers and oversee human resources activities, including progressive discipline, personnel documentation and files, sourcing, recruiting, training, selection, counseling, and motivation.
Administer annual performance reviews for immediate reports and oversee annual reviews for all team members.
Ensure the hotel attracts and retains competitive talent and a diverse, high-performing workforce.
Execute and monitor goals and strategies assigned to the hotel.
Ensure staffing levels are met and make arrangements to maintain them.
Create and maintain a positive, professional working environment.
Ensure associates provide excellent, consistent service through brand-directed initiatives.
Maintain favorable relations with Corporate Office staff by responding to questions and requests, supplying accurate and timely financial and operating data, and communicating regularly.
Provide accurate and reliable information to Corporate Office staff and complete month-end reports accurately and on time.
Perform other duties and special projects as assigned.
Carry out reasonable requests from the Owner, VP of Operations & Sales, or Regional/Area Manager.