General Manager - Jared Jewelers - Shops at North East Mall

Sterling • Hurst, TX

9d

About The Position

The General Manager at Jared Jewelers leads the store’s culture, customer experience, and business performance. This role owns the total store experience by balancing luxury service, operational excellence, talent development, and strategic business leadership. The General Manager builds an environment where customers feel celebrated, team members feel inspired, and performance expectations are consistently elevated.

The role includes responsibility for store sales, profitability, operations, and customer experience; maintaining brand and visual standards; developing and retaining talent; and delivering personalized, relationship-based service. The General Manager reports to the District Manager.

Requirements

• At least 3 years of retail sales experience, or at least 2 years of sales experience with at least 1 year of management experience.
• Ability to lead a team to results through coaching, accountability, and execution.
• Strong communication, leadership, analytical, and organizational skills.
• Ability to prioritize, resolve conflict, and drive results in a dynamic environment.
• Commitment to professionalism, integrity, and confidentiality where required.
• Flexibility to meet business needs, including evenings, weekends, and holidays; typical schedules target five days and 40 hours, with additional time during peak seasons.

Nice To Haves

• Specialty retail and/or jewelry experience preferred.

Responsibilities

• Own total store performance, including sales, profitability, operations, and customer experience.
• Analyze trends, identify opportunities, and implement strategies to improve performance.
• Protect profitability through payroll, inventory, compliance, and operational discipline.
• Ensure consistent execution of visual standards, launches, and promotional priorities.
• Build a store culture centered on luxury service, relationship-building, and customer confidence.
• Ensure customer interactions reflect Jared’s elevated brand standards.
• Set expectations for appointment culture, clienteling, follow-up, and personalized selling experiences.
• Inspire high-performance behaviors through floor presence and visible leadership.
• Recruit, develop, and retain high-performing talent.
• Create a coaching culture rooted in accountability, recognition, and growth.
• Develop future leaders through feedback and development planning.
• Foster an inclusive, People First environment where diverse perspectives are valued.
• Help customers celebrate meaningful moments through exceptional experiences, expert guidance, storytelling, personalization, and trust.

Benefits

• Base pay plus commission on sales.
• Medical, dental, vision, and prescription insurance for full-time team members.
• 401(k).
• Paid time off for full-time and part-time team members.
• Paid holidays for full-time team members.
• Tuition reimbursement, including DCA courses, based on position.
• Training and career development opportunities.
• Merchandise discounts.
• Incentive trips and contests.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed