General Manager - Jared Jewelers - Shops at North East Mall

Signet Jewelers•Hurst, TX

10d•Onsite

About The Position

The General Manager at Jared leads the total store experience, including store culture, customer experience, business performance, operations, and talent development. The role balances luxury service, operational excellence, and strategic leadership to create an environment where customers feel celebrated, team members feel inspired, and performance expectations are consistently elevated. The General Manager owns store sales, profitability, operations, and customer experience; analyzes trends and activates strategies to improve results; protects profitability through payroll, inventory, compliance, and operational discipline; and ensures consistent execution of visual standards, launches, and promotional priorities. The position also develops a culture focused on luxury service, relationship-building, clienteling, personalized selling, accountability, recognition, and growth. The General Manager recruits, develops, and retains talent, cultivates future leaders, and fosters an inclusive, People First environment.

Requirements

At least 3 years of retail sales experience, or at least 2 years of sales experience with at least 1 year of management experience.
Proven ability to lead a team to results through coaching, accountability, and execution.
Strong communication, leadership, analytical, and organizational skills.
Ability to prioritize, resolve conflict, and drive results in a dynamic environment.
Commitment to professionalism, integrity, and confidentiality where required.

Nice To Haves

Specialty retail and/or jewelry experience.

Responsibilities

Own total store performance, including sales, profitability, operations, and customer experience.
Analyze trends, identify opportunities, and activate strategies that improve performance.
Protect profitability through payroll, inventory, compliance, and operational discipline.
Ensure consistent execution of visual standards, launches, and promotional priorities.
Create a store culture centered on luxury service, relationship-building, and customer confidence.
Ensure every customer touchpoint reflects Jared’s elevated brand standards.
Set expectations for appointment culture, clienteling, follow-up, and personalized selling experiences.
Inspire high-performance behaviors through floor presence and visible leadership.
Recruit, develop, and retain high-performing talent.
Create a coaching culture rooted in accountability, recognition, and growth.
Develop future leaders through intentional feedback and development planning.
Foster an inclusive, People First environment where diverse perspectives are valued.
Help customers celebrate meaningful moments through exceptional experiences, expert guidance, relationship-based service, storytelling, personalization, and trust.