General Manager

WSLM Recruiting • Mesa, AZ

13d • $90,000 - $90,000

About The Position

The General Manager is the operational and commercial leader of Springhill Suites Mesa Gateway, overseeing daily hotel operations while actively leading sales, revenue management, and business development. The role is responsible for delivering memorable guest experiences, building and developing a high-performing team, maintaining brand and safety standards, and achieving strong financial results and sustained business growth. The position offers an annual competitive salary of $90,000, with the starting rate based on experience and qualifications and potential for future pay growth through performance and career development.

Requirements

• 3–5 years of progressive hotel leadership experience, preferably as a General Manager or Assistant General Manager.
• Proven success in hotel sales, business development, and revenue growth.
• Experience managing P&L statements, budgets, forecasts, and operational performance.
• Demonstrated ability to lead, motivate, and develop high-performing hospitality teams.
• Strategic mindset and ability to balance operational excellence with long-term business growth.
• Excellent communication, negotiation, relationship-building, and problem-solving skills.
• Proficiency in Microsoft Office, property management systems (PMS), and revenue management platforms.
• Strong understanding of hotel brand standards, guest satisfaction metrics, and competitive market positioning.
• High school diploma or equivalent required.
• Ability to work a flexible schedule, including weekends and holidays, based on business needs.
• Ability to frequently walk, stand, bend, stoop, and reach, and occasionally lift up to 30 pounds, with or without reasonable accommodation.
• Professional demeanor and a genuine passion for hospitality and exceptional guest service.

Nice To Haves

• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.

Responsibilities

• Oversee hotel operations to deliver exceptional guest experiences, operational efficiency, and brand compliance.
• Drive revenue growth through sales efforts, business development, and strategic partnerships.
• Develop and execute sales, marketing, and revenue strategies to maximize occupancy, ADR, RevPAR, and market share.
• Analyze financial performance, market trends, and competitive data to identify growth opportunities.
• Manage budgets, P&L performance, forecasting, expenses, and financial controls to maximize profitability.
• Recruit, coach, and develop a high-performing team and foster a positive, accountable workplace culture.
• Maintain guest satisfaction by upholding service standards and resolving concerns effectively.
• Ensure the property meets brand standards, safety regulations, maintenance expectations, and Quality Assurance requirements.
• Collaborate with regional leadership, revenue teams, and ownership to achieve business objectives.
• Build relationships in the local community to strengthen the hotel's reputation and market presence.

Benefits

• 401(k) with dollar-for-dollar company match up to 4%.
• Hotel discounts at select Western States Lodging & Management properties.
• Medical, dental, and vision insurance plans for eligible full-time associates.
• Health Savings Account (HSA) options for eligible full-time associates.
• Optional supplemental benefits, including accident, critical illness, and hospital indemnity coverage.
• Personal Time Off (PTO) and vacation benefits for eligible full-time associates.
• Opportunity for future pay growth based on performance and career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED