General Manager | The Cosmopolitan

Columbia Hospitality•Seattle, WA

5d•Onsite

About The Position

Columbia Hospitality is seeking an experienced General Manager for The Cosmopolitan. This role provides overall direction, coordination, and leadership for all departments within the property. The General Manager is a primary support for group sales outreach, negotiations, planning, and service, and serves as a direct liaison to community organizations, city officials, industry associations, and public relations entities. The position ensures all applicable standards, policies, and procedures are implemented across all departments, and participates in the preparation of the annual operating budget and financial plans. Success in this role involves creating and monitoring annual operating goals, working with department leaders to meet budgetary guidelines, establishing sound pricing policies, and reviewing/approving operating expenses. The General Manager develops and implements strategies to enhance profitability and revenue generation, directs the accurate preparation of reports, and protects property assets through maintenance, security, and capital improvements. Analyzing guest feedback, instituting service changes, and promoting the property within the local community and industry are key responsibilities. Additionally, the General Manager is responsible for selecting, supervising, training, developing, scheduling, disciplining, and counseling staff, demonstrating positive leadership, and conducting timely performance assessments and job training.

Requirements

At least 5 years progressive experience in a General Manager role at a property of similar size and level of service
Working knowledge of all applicable laws, codes and regulations
Strong communication skills, including the ability to write contracts, reports, business correspondence, and operations manuals.
Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public
Strong general management skills, including time management, information analysis, planning and organizing, decision making, problem solving, and delivery of results
Strong financial management skills, including budget management, expense control, forecasting and analysis of financial statements
Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building

Nice To Haves

If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may just be the right candidate for this or other roles.

Responsibilities

Provides overall direction, coordination and leadership for all departments in the property
Primary support for all group sales outreach, negotiations, planning and service
Direct liaison to all community organizations, city officials, industry associations and public relations entities
Ensures all applicable standards, policies and procedures are fully implemented in all departments
Participates in preparation of the annual operating budget and financial plans which support the overall objectives of the property
Creates and monitors annual operating goals, addressing all the drivers (Financial, Guests, Infrastructure, and Learning and Growth)
Works with department leaders to meet or exceed established budgetary guidelines for the hotel.
Establishes sound pricing policies for guest services.
Reviews and approves operating expenses.
Develops and implements strategies to enhance profitability and revenue generation
Directs the accurate and on-time preparation, production and distribution of all required reports
Protects and enhances the value of all property assets through appropriate programs in maintenance, security, emergency preparedness, housekeeping and capital improvements
Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
Promotes the property by building and maintaining an active and visible position in the local community and with industry partners
Selects, supervises, trains, develops, schedules, disciplines, and counsels staff.
Demonstrates positive leadership characteristics that empower and inspire employees to meet and exceed standards
Provides timely formal assessment of individual team members in alignment with the performance review policy and procedures
Conducts training on job standards and areas of responsibility as needed