Tropical Smoothie Cafe General Manager

Tropical Smoothie Café • West Valley City, UT

6d • $46,000 - $48,000

About The Position

Tropical Smoothie Cafe is seeking a General Manager to serve as a brand ambassador and lead café operations in a lively, fast-paced environment. The manager is responsible for driving profitability through the café’s P&L while developing a crew that delivers excellent hospitality and customer service. The role includes monitoring sales and costs, maintaining customer and brand standards, executing marketing programs, and building local sales. The position requires open availability and a willingness to work 45 hours per week.

Requirements

• At least 3 years of managerial experience in the restaurant or fast-casual field.
• Open availability.
• Experience recruiting, hiring, training, and developing employees.
• Experience growing sales and providing excellent customer service.
• Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
• Proven track record managing cost of goods and labor.
• Strong skills in understanding P&L reports and budgets.
• Basic computer skills, including Microsoft Word, Excel, and Outlook.
• Effective verbal and written communication skills.
• Willingness to work 45 hours per week.

Nice To Haves

• ServSafe certification is preferred.
• Ability to thrive during fast-paced rush periods and demonstrate accountability.

Responsibilities

• Monitor sales growth and control café costs against budget expectations and historical performance to meet profit goals.
• Maintain and exceed customer expectations to build brand loyalty.
• Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
• Stay updated on marketing and promotional materials and communicate relevant information.
• Execute marketing and sales programs according to applicable guidelines.
• Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
• Recruit, hire, train, and develop employees.
• Drive operational excellence in both front-of-house and back-of-house operations.
• Manage cost of goods and labor, and understand P&L reports and budgets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed