Tropical Smoothie Cafe General Manager
About The Position
The General Manager, also referred to as the Café Manager, serves as a brand ambassador and is responsible for driving café profitability through the P&L while developing a crew that delivers outstanding hospitality. The role requires aligning with the brand’s culture and values and delivering results in a fast-paced environment. The manager monitors sales growth and cost control against budget expectations and historical performance to meet profit goals. They maintain customer expectations and brand loyalty, ensure sanitation and appearance standards, communicate and execute marketing and promotional programs, and grow sales through business-community relationships and local store marketing. The role requires open availability and a willingness to work 45 hours per week.
Requirements
- At least 3 years of managerial experience in the restaurant or fast-casual field.
- Open availability and willingness to work 45 hours per week.
- Experience recruiting, hiring, training, and developing employees.
- Experience growing sales and providing excellent customer service.
- Demonstrated ability to drive operational excellence in front-of-house and back-of-house operations.
- Proven track record of managing cost of goods and labor.
- Strong skills in understanding P&L reports and budgets.
- Basic computer skills, including Microsoft Word, Excel, and Outlook.
- Effective verbal and written communication skills.
- Ability to thrive during fast-paced rush periods with an accountable attitude.
Nice To Haves
- ServSafe® Certification preferred.
Responsibilities
- Monitor sales growth and control café costs against budget expectations and historical performance to meet profit goals.
- Maintain and exceed customer expectations to build brand loyalty.
- Maintain sanitation and appearance standards and present a consistent, professional image of the café and crew.
- Communicate and stay updated on marketing and promotional materials.
- Execute marketing and sales programs according to guidelines.
- Build café sales by cultivating business-community relationships and initiating local store marketing campaigns.
- Recruit, hire, train, and develop employees.
- Drive operational excellence in both front-of-house and back-of-house operations.
- Manage cost of goods and labor.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
