General Manager

Classic Collision•Georgetown, TX

About The Position

The General Manager is responsible for the overall operations and financial results of an assigned Classic Collision store, including operations, internal and external development, business relationships, and profitability. The role mentors direct reports and leads the team effectively and efficiently. Classic Collision, established in 1983 in Atlanta, Georgia, focuses on providing quality service with integrity and honesty, and emphasizes safety, quality, integrity, and care in vehicle repairs and customer service. The General Manager leads center-level performance through key metrics, quality, individual skill levels, and culture; communicates and manages change; stays current on vehicle repair procedures and technologies; and holds staff accountable for shop performance through Recipe Book execution. The role supports customer satisfaction by coaching staff and resolving customer concerns, recruits and trains staff, promotes safe and clean working conditions, develops relationships with insurance contacts and referral sources, contacts claims managers and dealer accounts monthly, and participates in marketing and team-building activities as requested. Other duties may be assigned. The position requires physical activity including standing, walking, using hands and fingers, climbing, balancing, bending, stooping, kneeling, or crawling, and lifting or pushing weights up to 50 pounds. It also involves talking and hearing, occasional sitting, and the ability to assess the accuracy, neatness, and thoroughness of assigned work. Reasonable accommodations may be made for individuals with disabilities.

Requirements

At least five years of collision repair or auto body management experience.
Proven leadership and a track record of employee development.
Ability to read and understand financial profit-and-loss statements.
Ability to travel up to 25%.
Valid driver's license and eligibility for insurance coverage.
Working knowledge of the CCC One estimating platform and management system.
Advanced skills in Microsoft Word, Excel, Outlook, and PowerPoint.
Ability to read and interpret repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to meet the physical demands of the role, including lifting or pushing weights up to 50 pounds.

Nice To Haves

I-CAR Platinum certification.

Responsibilities

Lead center-level performance through key metrics, quality, individual skill levels, and culture.
Communicate and manage the change process.
Stay current on vehicle repair procedures and technologies.
Manage and hold staff accountable for shop performance through Recipe Book execution.
Promote customer satisfaction by coaching staff and resolving customer concerns as required.
Recruit, interview, and hire staff as required.
Train new hires on company policies and procedures.
Promote safe and clean working conditions.
Promote, develop, and act as a liaison with area insurance contacts and other referral sources.
Contact claims managers and dealer accounts every month.
Participate in external marketing and team-building activities as requested.
Mentor direct reports and lead the team effectively and efficiently.
Oversee the assigned store's operations, financial results, development, business relationships, and profitability.