General Manager

Classic Collision • Hampstead, NC

24d

About The Position

The General Manager is responsible for the overall operations and financial results of an assigned collision repair store, including operations, internal and external development, business relationships, and profitability. The role mentors direct reports and leads the team effectively and efficiently. The General Manager is also responsible for center-level performance, customer satisfaction, staff accountability, hiring and training, workplace safety and cleanliness, and relationships with insurance contacts and other referral sources. The position may require travel of up to 25%.

Requirements

• At least five years of collision repair or auto body management experience.
• Proven leadership and a track record of employee development.
• Ability to read and understand financial P&L statements.
• Ability to travel up to 25%.
• Valid driver's license and eligibility for insurance coverage.
• Working knowledge of the CCC One estimating platform and management system.
• Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to read and interpret repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.
• Ability to meet the position's physical demands, including lifting or pushing weights up to 50 pounds.

Nice To Haves

• I-CAR Platinum certification.

Responsibilities

• Lead center-level performance through key metrics, quality, individual skill levels, and culture.
• Communicate and manage the change process.
• Stay current on vehicle repair procedures and technologies.
• Manage staff and hold them accountable for shop performance through Recipe Book execution.
• Coach staff to ensure customer satisfaction and resolve customer concerns as needed.
• Recruit, interview, and hire staff as required.
• Train new hires on company policies and procedures.
• Promote safe and clean working conditions.
• Promote, develop, and act as a liaison with area insurance contacts and other referral points.
• Contact claims managers and dealer accounts every month.
• Participate in external marketing and team-building activities as requested.
• Perform other duties as necessary.

Benefits

• Competitive pay
• Company match 401(k)
• Medical insurance
• Dental insurance
• Vision insurance
• Paid time off
• Six paid holidays
• Continuous training
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed