General Manager Exempt - 1342

Team Car Care•Gainesville, FL

4d•Onsite

About The Position

The General Manager leads training and supervision of store teammates and helps ensure smooth and efficient store operations. The role oversees computer-based and on-the-job training, enforces attendance, safety, and uniform standards, and may attend or conduct store safety and policy meetings. The General Manager is responsible for guest service, inventory control, budgeting and sales forecasts, profit-and-loss performance, building and equipment maintenance, POS troubleshooting, staffing, teammate development, safety and environmental compliance, store opening and closing, paperwork, cash controls, and loss-prevention policy compliance. The position may also assist at other locations as directed.

Requirements

Strong work ethic and the ability to work independently to produce results with limited influence from others.
Diligence in completing tasks and personal characteristics including responsibility, dependability, conscientiousness, communication, and teamwork.
Ability to review, analyze, and interpret information, identify problems, and make decisions.
Ability to read, understand, and follow procedures and guidelines.
Commitment to following established safety policies and procedures.

Responsibilities

Provide prompt and courteous guest service, answer questions, and investigate and resolve guest problems and complaints.
Maintain inventory control, including knowledge of cost of goods, turn-ratio, and product ordering and receiving.
Manage budgeting, sales forecasts, and profit-and-loss performance, and understand factors affecting sales and profit.
Maintain or direct maintenance of the building, equipment, and grounds.
Troubleshoot and coordinate ongoing maintenance of the POS system.
Supervise and train teammates, including scheduling, coaching, performance management, and performance appraisals.
Hold teammates accountable and use appropriate performance-management techniques when necessary.
Arrange employment advertising, interview candidates, and select teammates.
Monitor staffing levels and adjust them to maintain labor control.
Conduct teammate orientation meetings when needed.
Provide safety, security, and environmental leadership, including ensuring compliance with applicable procedures, policies, plans, and OSHA and EPA resources.
Provide swift and accurate directions if teammates or guests are injured at work and report incidents within 24 hours.
Open and close the store as necessary.
Complete daily, weekly, and monthly paperwork and ship or store paperwork as necessary.
Maintain and enforce proper cash controls.
Partner with Loss Prevention to ensure policy compliance, promote honesty and integrity, and report specified theft, cash shortages, burglaries, and robberies.
Assist at other locations as directed.
Set clear expectations, delegate effectively, promote the Respect in the Workplace policy, maintain an open-door policy, communicate regularly, and follow up on issues in a timely manner.
Conduct staff meetings, address unacceptable performance, and discipline appropriately.
Set and communicate company goals, vision, direction, and strategy, and model a strong attitude, professionalism, and work ethic.