General Manager(03349) - Lackawanna, NY

Domino's Franchise•Lackawanna, NY

About The Position

The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and inventory controls, cash handling, food management, customer relations, store cleanliness, marketing, profitability, and ensuring the store operates on schedule and meets company standards. The manager sets an example for the crew and is expected to follow all policies and procedures and ensure the team does the same. The position also involves providing great customer service and maintaining attendance and punctuality. The role includes general store duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. The posting describes a new location under construction, with training to begin at the Hamburg location before the new store opens. The job requires frequent standing, reaching, and hand use, along with walking, lifting and carrying supplies, pushing or pulling trays, and occasional climbing, crouching, and bending. Work may involve hot surfaces and tools, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and changing temperatures, including exposure to adverse weather during outside tasks. The description also includes delivery-related duties and qualifications, such as driving within a designated area, delivering products and promotional materials, and needing a valid driver's license and access to an insured vehicle.

Requirements

Restaurant management experience is required.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination and eye-hand coordination to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, pushing, pulling, reaching, bending, and occasional climbing or crouching.
For delivery duties: valid driver's license with a safe driving record meeting company standards.
For delivery duties: access to an insured vehicle that can be used for delivery.
For delivery duties: navigational skills to read a map and locate addresses within the delivery area.
For delivery duties: ability to navigate adverse terrain, including multi-story buildings and private homes.

Responsibilities

Manage all activities and operations during the shift.
Oversee staffing and complete required paperwork.
Manage cost controls, inventory, cash, and food.
Maintain customer relations and provide great customer service.
Work to a schedule and maintain attendance and punctuality.
Ensure the store's image, cleanliness, and operating standards are maintained.
Support marketing and store profitability.
Follow company policies and procedures and ensure crew members do the same.
Operate equipment, stock ingredients and supplies, and prepare products.
Receive and process telephone orders, take inventory, and complete associated paperwork.
Clean equipment and the facility.
Deliver products by car to customers and distribute flyers and door hangers, as described in the posting.