General Manager - Clay
About The Position
Raindrop Car Wash is committed to providing customers with a consistently excellent car washing experience through friendly service, a clean and welcoming facility, and a high-quality wash. The General Manager is the highest on-site authority and is responsible for the overall success, performance, and culture of the Clay location. This full-ownership role drives customer experience, membership sales, labor efficiency, operational execution, and team development. The General Manager is accountable for achieving key performance indicators, maintaining a well-trained and engaged team, and ensuring the site operates cleanly, safely, and profitably every day. The role includes managing site operations and team performance, growing membership sales, controlling labor and chemical costs, maintaining secure and accurate financial procedures, and responding to operational issues. The General Manager works outdoors in variable weather, moves frequently between site areas, and encounters water, chemicals, and motorized equipment. Weekend and evening work is expected, as is covering schedule gaps when needed.
Requirements
- Prior experience managing a team and full-site operations.
- Proven success in sales leadership and operational performance.
- Strong administrative, decision-making, and delegation skills.
- Expert-level understanding of tunnel systems, prep procedures, and sales flow.
- Ability to lift 35+ lbs as needed.
- Availability to work weekends and evenings and cover schedule gaps when needed.
Responsibilities
- Manage site opening and closing procedures, equipment readiness, and site appearance.
- Maintain proper team deployment to support efficient customer flow and adequate prep, lot, and kiosk coverage.
- Own site-level membership sales targets and drive membership growth.
- Track performance by shift, hour, and employee; coach staff and make adjustments as needed.
- Manage labor efficiency and support chemical cost control.
- Ensure transactions, cash handling, and bank drop procedures are completed securely and accurately.
- Recruit, onboard, and train employees.
- Conduct regular one-on-one meetings, shift audits, and performance reviews.
- Ensure employees are certified and compliant with training expectations.
- Respond promptly to issues involving water, air, chemical flow, and tunnel operation.
- Maintain a clean, safe, and OSHA-compliant site.
- Analyze weekly performance metrics.
- Cover schedule gaps when needed.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
