The General Manager is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, scheduling, store cleanliness, marketing, and profitability. The manager sets an example for the crew, follows all company policies and procedures, and expects the same from team members. The role also includes providing great customer service and maintaining attendance, punctuality, a professional image, and store standards. The position includes general store-team duties such as operating equipment; stocking ingredients; preparing products; receiving and processing telephone orders; taking inventory and completing paperwork; and cleaning equipment and the facility. On-the-job orientation and training are provided. The job description also includes delivery duties, which require a valid driver's license and access to an insured vehicle that meets company standards. Work involves standing, walking, sitting for paperwork, lifting and carrying supplies, pushing or pulling trays, occasional climbing, bending, crouching, and continuous reaching. Conditions may include temperature changes, hot surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped spaces, and adverse weather. Team members must communicate with customers and coworkers, follow written instructions, perform calculations and handle cash accurately, use a computer or touchscreen, and make sound judgments under stress.
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Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed