General Manager - Denny's 9551, Visalia, CA

Denco Family•Visalia, CA

6d•$72,384 - $85,280•Onsite

About The Position

The General Manager is responsible for overall restaurant operations and staff management, including achieving the controllable profit plan, growing guest counts, and building sales. The role focuses on employee selection and retention, continuous operational improvement, hospitality, and guest satisfaction. The General Manager directs guest service, brand standards execution, employee training, financial and operational performance, and compliance with company policies and applicable regulations. The position reports to the Area Manager.

Requirements

At least 3 years of experience in restaurant, hospitality, or retail management.
Food Safety Manager certification.
Ability to work a minimum of 55 hours per week.
Strong organizational skills and excellent oral and written communication skills; ability to communicate with all levels of the organization.
Ability to communicate effectively in English, orally and in writing.
Basic math skills, including addition, subtraction, multiplication, and division.
Value diversity and demonstrate respect for others.
Proven ability to solve problems and handle high-stress situations.
Ability to interpret financial statements and understand contributing factors.
Ability to identify and anticipate opportunities for improvement and implement corrective actions.
Ability to perform the job duties of every position and multitask according to business demands.
Ability to work weekends, holidays, evenings, and additional shifts as needed.
Availability to travel, including occasional overnight and airline travel when applicable.
Valid automobile license without hours-of-operation restrictions and reliable transportation to meet banking obligations.
Ability to lift a tray weighing up to 25 pounds and lift and carry supplies and equipment weighing up to 50 pounds, including placing items on high and low shelves.
Ability to bend, stoop, reach, lift, and grasp.
Ability to hear well in a loud environment to respond to employee and guest needs.
Must meet applicable state, county, or municipal food-handler health requirements.
Ability to operate a point-of-sale system and distinguish monetary denominations.
Ability to work with Denny’s menu products and potentially hazardous chemicals.
Sufficient mobility to move and operate in confined work areas.
Ability to work inside and outside the restaurant and observe staff and restaurant operations.
Ability to stand and walk during 10- to 12-hour shifts; occasional shifts over 10 hours may be required.
Ability to tolerate extreme temperature changes in kitchen and freezer areas.

Nice To Haves

Additional operations and/or leadership experience is strongly preferred.
Associate’s or Bachelor’s degree preferred, or equivalent combination of education and experience.

Responsibilities

Promote the company’s Mission, Vision, and Core Values, and willingly assist others.
Prepare and interpret financial and operational reports and schedules, analyze data, and develop solutions to meet operating goals.
Direct restaurant operations, including guest service, brand standards execution, and employee training.
Achieve controllable profit and flow-through goals by overseeing controllable costs and taking corrective action.
Implement, train on, and ensure ongoing execution of corporate initiatives and marketing promotions.
Develop Restaurant Managers and hourly employees through training programs, development plans, assignments, coaching, and constructive feedback.
Ensure equipment and facilities meet brand standards and government regulations, and take corrective action when needed.
Attract, hire, onboard, and retain hourly employees to meet staffing and guest service needs.
Handle employee relations issues and brand standards deviations, involving the Area Manager and Human Resources Manager as appropriate.
Develop and execute local store marketing plans and build relationships with civic, business, school, and professional organizations to increase sales and guest counts.
Ensure security procedures protect employees, guests, and company assets.
Enforce sanitary food-handling practices and maintain cleanliness and upkeep of kitchen, dining areas, and restrooms.
Create and maintain an enjoyable, respectful environment for guests and employees.
Maintain compliance with employment policies, brand standards, and state, local, and federal regulations.
Follow management cash-handling, inventory, and other operational procedures.
Complete other assigned tasks and duties.