General Manager(05640) - 217 Saint James Ave

Domino's Franchise•Goose Creek, SC

About The Position

The General Manager is responsible for everything that happens during a shift, including cost, inventory, and cash controls; customer relations; staffing; paperwork; food management; scheduling; store standards and cleanliness; marketing; and profitability. The manager is expected to set an example, follow all policies and procedures, and hold the crew to the same standards. The role is part of a locally owned Domino’s franchise that describes its team as family and offers opportunities to advance, including from assistant manager to general manager and potentially to franchise owner or Manager Corporate Operations. The position also includes general store-team duties such as operating equipment, stocking ingredients and supplies, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Team members must communicate with customers and coworkers, follow written instructions, process orders by phone and in person, perform basic arithmetic and monetary transactions, and enter orders using a computer keyboard or touchscreen. Delivery duties include transporting products and promotional materials in the designated area. Work may involve standing and walking for much of the shift, lifting and carrying supplies weighing up to 50 pounds, pushing or pulling trays, climbing stairs or ladders, and repeated bending, crouching, and reaching. The work environment includes varying temperatures, hot surfaces and tools, food odors, cornmeal dust, cramped spaces, moving mechanical parts, and sometimes adverse weather. Delivery work can involve driving and navigating buildings, stairs, and other delivery locations.

Requirements

Ability to exercise judgment, perform basic math, and multitask.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination and ability to make precise movements quickly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to read maps and locate addresses within the designated delivery area.
Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying products.
Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to perform the physical demands described, including standing, walking, lifting, carrying, pushing, pulling, climbing, bending, crouching, and reaching.
For delivery duties: valid driver's license with a safe driving record meeting company standards; access to an insured vehicle usable for delivery; valid auto insurance; age 18 or older; and successful completion of a criminal background check.

Responsibilities

Oversee all activities and operations during assigned shifts.
Manage cost controls, inventory control, cash control, and customer relations.
Set an example for the crew and ensure compliance with policies, procedures, and store standards.
Handle staffing and paperwork.
Manage food, work to a schedule, and maintain store cleanliness and a professional image.
Provide great customer service and support attendance and punctuality expectations.
Contribute to marketing and store profitability.
Operate equipment; stock ingredients and supplies; prepare products; and receive and process telephone orders.
Take inventory, complete associated paperwork, and clean equipment and the facility.
Deliver products and flyers or door hangers within the designated delivery area.