General Manager(05195) - 36801 State Rd 52
About The Position
The General Manager is responsible for everything that happens during a shift, including staffing, paperwork, cost and inventory controls, cash handling, food management, customer relations, scheduling, store cleanliness, marketing, and profitability. The manager is expected to set an example, follow all company policies and procedures, and hold the crew to the same standards. The role involves providing great customer service and maintaining attendance, punctuality, and the store’s image and standards. The position also includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning equipment and the facility. On-the-job orientation and training are provided. Delivery duties may include delivering products by car, bringing them to customers’ doors, and distributing flyers and door hangers. The work may involve standing for most tasks, walking, sitting to complete paperwork, lifting and carrying supplies, pushing or pulling trays, climbing stairs or ladders, bending, crouching, reaching, and driving. Working conditions may include adverse weather, temperatures ranging from 36 degrees in the cooler to 90 degrees or higher in some work areas, food odors, cornmeal dust, cramped spaces, hot surfaces and tools, sharp edges, and moving mechanical parts.
Requirements
- Ability to use judgment, perform basic math, and multitask.
- Ability to add, subtract, multiply, and divide accurately and quickly; use a calculator if needed.
- Ability to make correct monetary change.
- Verbal, written, and telephone skills to take and process orders and communicate with customers and coworkers.
- Ability to comprehend and give correct written instructions.
- Ability to enter orders using a computer keyboard or touch screen.
- Motor coordination to make precise movements rapidly and accurately.
- Ability to navigate adverse terrain, multi-story buildings, private homes, and other delivery sites while carrying products.
- Ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
- Valid driver’s license with a safe driving record meeting company standards.
- Access to an insured vehicle that can be used for delivery.
- Ability to perform the physical duties described, including lifting supplies weighing up to 50 pounds, carrying products, climbing stairs, and reaching.
Responsibilities
- Oversee everything that happens during the shift.
- Manage staffing, paperwork, cost controls, inventory control, cash control, and food management.
- Work to a schedule and maintain store standards, image, cleanliness, and profitability.
- Provide great customer service and manage customer relations.
- Follow all policies and procedures and set an example for the crew.
- Operate equipment, stock ingredients, prepare products, receive and process telephone orders, take inventory, complete paperwork, and clean equipment and the facility.
- Deliver products by car to customers’ doors and distribute flyers and door hangers, as required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
