Customer Service Rep(05195) - 36801 State Rd 52

Domino's Franchise•Dade City, FL

19h•Onsite

About The Position

As a Domino’s Customer Service Representative, you provide friendly customer service while helping prepare and serve high-quality pizzas. Duties include taking orders in person and over the phone, addressing customer concerns, handling cash, upselling, preparing food, maintaining food quality and safety, and cleaning. Team members receive in-store training and support from a manager or teammate. The role may be part-time or full-time, and the posting notes that the work can fit around school or other commitments.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, writing, and telephone skills for taking and processing orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to operate equipment and perform repetitive tasks, work alone or with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
Ability to talk and hear on the telephone and use near- and mid-range vision for in-store tasks.
Ability to perceive depth and differentiate between hot and cold surfaces.
Ability to stand for most tasks and walk short distances for short durations.
Ability to lift deliveries weighing up to 50 pounds and stack cases on shelves up to 72 inches high.
Ability to carry supplies, including cans weighing 3 pounds, 7 ounces; pizza sauce weighing 30 pounds; and pizza dough trays weighing approximately 12 pounds each.
Ability to push and pull trays on dollies, climb stairs or a ladder infrequently, bend, crouch or squat occasionally, and reach continuously.
Continuous hand use and eye-hand coordination; shaping dough requires frequent, forceful use of forearms and wrists.
Ability to work in varying and sometimes adverse weather, temperature changes, food odors, cornmeal dust, cramped quarters, hot surfaces and tools, sharp edges, and moving mechanical parts.

Responsibilities

Demonstrate a friendly, positive attitude and strong customer service skills.
Take and process orders over the phone and in person.
Address customer concerns.
Handle cash and provide correct monetary change.
Upsell products.
Make pizzas and prepare food.
Maintain food and portion control, hygiene, and food safety.
Operate equipment and stock ingredients and supplies from deliveries in storage and work areas.
Take inventory and complete associated paperwork.
Clean equipment and the facility, generally on a daily basis.
Remove trash and perform other outside tasks.
Use a computer keyboard or touch screen to enter orders.