General Manager

Avis Budget Group • Katy, TX

6d

About The Position

The General Manager oversees the performance and profitability of the used vehicle sales operation and leads the sales team to meet and exceed targets. The role involves forecasting sales, managing inventory, ensuring the team is trained and knowledgeable about vehicles, and handling hiring and performance management. The General Manager resolves customer issues and assists with deal closings as needed. They monitor sales metrics, implement marketing and promotional strategies, finalize sales and trade-in agreements, and collaborate with rental operations on remarketing efforts while maintaining strong customer service and operational excellence.

Requirements

• High school diploma required.
• At least 3 years of experience in a retail car sales management position.
• Valid driver’s license with a clean driving record.
• General business knowledge to operate and manage a corporate retail store.
• Excellent customer service skills.
• Strong organizational and analytical skills to track operational measures and analyze and forecast performance results.
• Strong communication and coaching skills, with the ability to interact with internal and external customers at all levels and manage and motivate staff in a team environment.
• Problem-solving and decision-making skills.
• Strong understanding of marketing programs, events, and promotions.
• Proficiency with computer applications, including social media and mobile applications.

Nice To Haves

• Bachelor’s degree preferred.

Responsibilities

• Consistently and profitably meet used vehicle sales quotas through management and leadership of the sales team.
• Forecast sales, maintain appropriate inventory levels and vehicle types, and motivate the sales team.
• Hire, train, and monitor team member performance; resolve customer complaints and assist with closings when necessary.
• Train the sales team on sales methodologies that support established targets and on vehicle specifications and features.
• Establish sales quotas for each representative and provide continuous feedback toward overall sales goals.
• Monitor and adjust inventory to optimize customer choice.
• Measure and report sales metrics and monitor actual results against plan.
• Promote the dealership, its values, and its products and services.
• Finalize purchase, trade-in, and sales agreements and contracts.
• Use e-commerce tools, including social media, listing services, and inventory systems.
• Execute advertising and promotional plans.
• Assist with remarketing initiatives and work closely with ABG Car Rental facilities.

Benefits

• Medical, dental, vision, life, and disability insurance.
• Voluntary benefits including group auto and home insurance, pet insurance, legal assistance, identity theft protection, FSA, accident insurance, critical illness insurance, and additional life insurance coverages.
• 401(k) retirement plan with company-matched contributions.
• Full training to learn the business and enhance professional skills.
• Employee discounts, including discounted prices on Avis/Budget car purchases.
• Employee Assistance Program services, including counseling, financial and legal consultation, and referrals for care services.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED