General Manager

Classic Collision • Austin, TX

5d

About The Position

The General Manager is responsible for the overall operations and financial results of an assigned collision repair store, including operations, internal and external development, business relationships, and profitability. The role mentors direct reports and leads the team effectively and efficiently. The General Manager oversees center-level performance, manages change, keeps current with vehicle repair procedures and technologies, and holds staff accountable for shop performance through Recipe Book execution. The role also supports customer satisfaction, hiring and training, safe and clean working conditions, insurance and dealer relationships, marketing, and team-building activities.

Requirements

• Minimum of five years of collision repair or auto body management experience.
• Proven leadership and a track record of employee development.
• Ability to read and understand financial P&L statements.
• Ability to travel up to 25%.
• Valid driver's license and eligibility for insurance coverage.
• Working knowledge of the CCC One estimating platform and management system.
• Advanced skills in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
• Ability to read and interpret repair procedures, safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or employees.

Nice To Haves

• ICAR Platinum certification.

Responsibilities

• Lead center-level performance through key metrics, quality, individual skill levels, and culture.
• Communicate and manage the change process.
• Stay abreast of current vehicle repair procedures and technologies.
• Manage and hold staff accountable for shop performance through Recipe Book execution.
• Coach staff to ensure customer satisfaction and resolve customer concerns as required.
• Recruit, interview, and hire new staff as required.
• Train new hires on company policies and procedures.
• Promote safe, clean working conditions.
• Promote, develop, and act as a liaison with area insurance contacts and other referral points.
• Contact all claims managers and dealer accounts every month.
• Participate in external marketing and team-building activities as requested.
• Perform other duties as necessary.

Benefits

• Competitive pay
• Paid weekly
• Continuous training
• Supportive team culture
• Company match 401K
• Medical, dental, and vision benefits
• Paid time off
• Six paid holidays
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed