General Manager(05121) - 5389 S. Kirkman Rd

Domino's Franchise•Orlando, FL

About The Position

The General Manager is responsible for everything that happens during a store shift, including cost, inventory, and cash controls and customer relations. The role requires setting an example for the crew, following all policies and procedures, and expecting the same from team members. Duties also include staffing, paperwork, food management, scheduling, maintaining store standards and cleanliness, marketing, customer service, attendance, and profitability. The posting also describes general duties for store team members, including operating equipment, stocking ingredients, preparing products, processing telephone orders, taking inventory, and cleaning equipment and the facility. On-the-job orientation and training are provided.

Requirements

  • Ability to use judgment, math, and multitask.
  • Ability to comprehend and give correct written instructions.
  • Ability to communicate verbally with customers and co-workers to process orders over the phone and in person.
  • Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
  • Ability to make correct monetary change.
  • Verbal, writing, and telephone skills to take and process orders.
  • Motor coordination between eyes and hands/fingers to make precise movements rapidly and accurately.
  • Ability to enter orders using a computer keyboard or touch screen.
  • Navigational skills to read a map and locate addresses within the designated delivery area.
  • Ability to navigate adverse terrain, including multi-story buildings, private homes, and other delivery sites, while carrying product.
  • Reliable attendance and punctuality.
  • Transportation to and from work.

Responsibilities

  • Oversee everything that happens during the shift.
  • Manage cost controls, inventory control, cash control, and customer relations.
  • Set an example for the crew and follow all policies and procedures, while expecting the crew to do the same.
  • Handle staffing and paperwork.
  • Manage food and work to a schedule.
  • Maintain the store's image and adherence to standards.
  • Provide great customer service.
  • Maintain attendance and punctuality and ensure transportation to and from work.
  • Maintain store cleanliness.
  • Support marketing and profitability.
  • Operate store equipment.
  • Stock ingredients from the delivery area to storage, work areas, and the walk-in cooler.
  • Prepare products.
  • Receive and process telephone orders.
  • Take inventory and complete associated paperwork.
  • Clean equipment and the facility approximately daily.
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